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Remember the last time your phone system went down? If you're like the 130-employee company we recently helped, that 10-year-old PBX probably caused more headaches than it's worth. One IT admin told us their Vonage support was "as useful as the g in lasagna" – and they ...
I recently met with a business owner who showed me his desktop. 7 communication apps were open: one for team chat, another ...
In healthcare IT conversations across the industry, one requirement keeps resurfacing: Epic integration. A 400-person ...
Data doesn't build relationships, people do.
Last year, we met Mark Grossman, a small business owner who logged into six separate platforms every morning. Coffee in ...
Small businesses that copy enterprise engagement playbooks often fade into obscurity. They sacrifice their greatest ...
I’ve seen what happens when customer communication breaks down. On the surface, everything looks fine: multiple apps, a CRM, ...
I have been in plenty of rooms where everyone agrees that customer engagement is currently the top priority. The slides look ...
Poor customer experiences cost businesses billions annually, and fragmented communication channels remain one of the main ...
Many businesses struggle when the phone won’t stop ringing, leaving staff overwhelmed and customers waiting. The real ...
Many teams look fine on the surface, but below, the energy is gone. People show up, do the work, and disconnect. Traditional ...
You check your dashboard: 85% email open rate, thousands of social followers. 4.2 CSAT score. You should be confident, but ...
Imagine ensuring 24/7 availability, significantly reducing costs, and improving customer interactions—all without hiring ...
Right now, your customers might be going through the motions. Collecting points. Redeeming rewards. Following your brand on ...
Right before 4th of July last week, I spoke to a business owner who added 4 communication tools in the same year: chatbots, ...
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