Insights | Unified Communications

Blog Category // Unified Communications

Posted by Shawn Boehme, Oct 13, 2025

Too often, companies adopt AI just to cut costs. But in Chicago, where customer loyalty can hinge on a single bad winter ...

Posted by Shawn Boehme, Oct 10, 2025

Small businesses that copy enterprise engagement playbooks often fade into obscurity. They sacrifice their greatest ...

Posted by Shawn Boehme, Sep 17, 2025

I’ve seen what happens when customer communication breaks down. On the surface, everything looks fine: multiple apps, a CRM, ...

Posted by Shawn Boehme, Aug 07, 2025

Many businesses struggle when the phone won’t stop ringing, leaving staff overwhelmed and customers waiting. The real ...

Posted by Shawn Boehme, Jul 28, 2025

You check your dashboard: 85% email open rate, thousands of social followers. 4.2 CSAT score. You should be confident, but ...

Posted by Shawn Boehme, Jul 09, 2025

Right before 4th of July last week, I spoke to a business owner who added 4 communication tools in the same year: chatbots, ...

Posted by Shawn Boehme, Jun 03, 2025

Support teams face tighter budgets, higher expectations, and customers who want fast, human help on every channel. Piling on ...

Posted by Shawn Boehme, May 29, 2025

Every day, businesses lose customers. Not because they failed to respond, but because they failed to stay connected. A ...

Posted by Shawn Boehme, May 28, 2025

On a chilly Thursday night last spring, I got a message from a client just past midnight. He was placing an order online and ...

Posted by Shawn Boehme, Mar 14, 2025

PBX phone systems have revolutionized business communication. These powerful tools offer many features that streamline ...