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Shawn Boehme

Shawn Boehme
March 24, 2023
Shawn Boehme is a seasoned professional with a wealth of experience in the Unified Communications space. As the Director of Sales for PanTerra Networks since March 2015, Shawn has played a pivotal role in empowering businesses across the U.S. and Canada to maximize their productivity and streamline costs through advanced cloud communication solutions. His unwavering commitment to delivering top-notch service and driving business growth through effective communication strategies has earned him the reputation of an expert in the field.

With a deep understanding of the challenges enterprises face in harnessing the full potential of their phone systems, Shawn is dedicated to uncovering each client's unique needs, pain points, and successful aspects of their existing communication infrastructure. This extensive industry experience, coupled with his specializations in phone and messaging platforms, PBX and call centers, contact centers, and unified communication, allows him to design tailor-made solutions that address specific challenges and expedite businesses towards success.

Shawn's unwavering dedication to providing unmatched value and a superior customer experience demonstrates his commitment to surpassing client expectations. He leverages his extensive knowledge and technical expertise to not only meet but exceed the unique demands of each client. When seeking advice or solutions in the Unified Communications space, businesses can trust Shawn's judgment and rely on his proven track record of driving growth and delivering exceptional outcomes.
Articles By Shawn Boehme

Business Phone Reputation Management: All you need to know

Your business reputation lives everywhere: on Google reviews, social media comments, search results, customer forums, ...

How your AI Receptionists Can Handle Enterprise Call Volume

TL;DR: AI receptionists reduce missed calls, scale coverage 24/7, and free humans for high-value work — but only when ...

PBX Migration: 5 Reasons Projects Fail After 90 Days

Remember the last time your phone system went down? If you're like the 130-employee company we recently helped, that ...

Business Communication Software: From Fragmentation to Real Engagement

I recently met with a business owner who showed me his desktop. 7 communication apps were open: one for team chat, another ...

Meet the Epic Integration Your Patients Have Been Waiting For

In healthcare IT conversations across the industry, one requirement keeps resurfacing: Epic integration. A 400-person ...

Customer Engagement Analytics: Channels, KPIs and a proven framework

Data doesn't build relationships, people do.

Customer Engagement Software: The Unified Stack Advantage

Last year, we met Mark Grossman, a small business owner who logged into six separate platforms every morning. Coffee in ...

Why Acting Big Makes Small Businesses Invisible

Small businesses that copy enterprise engagement playbooks often fade into obscurity. They sacrifice their greatest ...

Customer Engagement Tools That Drive Real Connections for Small Businesses

I’ve seen what happens when customer communication breaks down. On the surface, everything looks fine: multiple apps, a CRM, ...

Customer Engagement Benchmarks: How Leaders Achieve 78% CSAT

I have been in plenty of rooms where everyone agrees that customer engagement is currently the top priority. The slides look ...

4 Omnichannel Contact Center Tactics for Customer Engagement

Poor customer experiences cost businesses billions annually, and fragmented communication channels remain one of the main ...

How AI-First Teams Are Winning the High Call Volume Game

Many businesses struggle when the phone won’t stop ringing, leaving staff overwhelmed and customers waiting. The real ...

How AI Reignites Customer Engagement and Cuts Team Burnout

Many teams look fine on the surface, but below, the energy is gone. People show up, do the work, and disconnect. Traditional ...

The 5 Hidden Signals Driving Your Customer Engagement

You check your dashboard: 85% email open rate, thousands of social followers. 4.2 CSAT score. You should be confident, but ...

AI answering service is changing customer engagement—See how

Imagine ensuring 24/7 availability, significantly reducing costs, and improving customer interactions—all without hiring ...