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Shawn Boehme

Shawn Boehme
March 24, 2023
Shawn Boehme is a seasoned professional with a wealth of experience in the Unified Communications space. As the Director of Sales for PanTerra Networks since March 2015, Shawn has played a pivotal role in empowering businesses across the U.S. and Canada to maximize their productivity and streamline costs through advanced cloud communication solutions. His unwavering commitment to delivering top-notch service and driving business growth through effective communication strategies has earned him the reputation of an expert in the field.

With a deep understanding of the challenges enterprises face in harnessing the full potential of their phone systems, Shawn is dedicated to uncovering each client's unique needs, pain points, and successful aspects of their existing communication infrastructure. This extensive industry experience, coupled with his specializations in phone and messaging platforms, PBX and call centers, contact centers, and unified communication, allows him to design tailor-made solutions that address specific challenges and expedite businesses towards success.

Shawn's unwavering dedication to providing unmatched value and a superior customer experience demonstrates his commitment to surpassing client expectations. He leverages his extensive knowledge and technical expertise to not only meet but exceed the unique demands of each client. When seeking advice or solutions in the Unified Communications space, businesses can trust Shawn's judgment and rely on his proven track record of driving growth and delivering exceptional outcomes.
Articles By Shawn Boehme

How Contact Center AI Transforms your Teams and Customers

Too often, companies implement AI to reduce costs, not improve experiences. But when AI is designed to support agents rather ...

Driving Customer Engagement with Emotionally Intelligent AI

AI has become a staple of modern customer support, but while competitors race to automate everything, the next real ...

Smarter Transcripts, Sharper Teams: AI That Listens and Acts

We often waste a lot of energy trying to remember what was said. Going through notes, asking peers and blurred memories are ...

Customer Engagement Doesn't Need More AI: It Needs Better AI

Support teams face tighter budgets, higher expectations, and customers who want fast, human help on every channel. Piling on ...

How Digital Customer Engagement Doesn’t Drop the Thread

Every day, businesses lose customers. Not because they failed to respond, but because they failed to stay connected. A ...

Conversational AI: The New Standard for Customer Engagement

On a chilly Thursday night last spring, I got a message from a client just past midnight. He was placing an order online and ...

Ditch the Desk: How VoIP Phones Work Wherever You Do

Not long ago, we worked with a nonprofit that doubled its staff in just six months, but its phone system couldn’t keep up. ...

8 Ways Cloud Communications Are Changing Customer Engagement

A few years back, I helped a small business owner drowning in customer complaints and missed support calls. Their tools were ...

Here’s How Outdated Call Center Solutions Are Costing You

A few years back, I worked with a retailer whose support team was overwhelmed. Calls were dropped. Agents were juggling five ...

Best Virtual Call Center Software for Remote Teams

We've personally witnessed the growing need for reliable, scalable virtual call center software that facilitates smooth ...