Insights | customer engagement

Blog Category // customer engagement

Posted by Shawn Boehme, Jun 03, 2025

Support teams face tighter budgets, higher expectations, and customers who want fast, human help on every channel. Piling on ...

Posted by Shawn Boehme, May 28, 2025

On a chilly Thursday night last spring, I got a message from a client just past midnight. He was placing an order online and ...

Posted by Shawn Boehme, May 14, 2025

A few years back, I worked with a retailer whose support team was overwhelmed. Calls were dropped. Agents were juggling five ...

Posted by Shawn Boehme, Apr 25, 2025

The customer didn’t complain. They never yelled, never asked to “speak with a manager.” They just disappeared. No goodbye. ...

Posted by Shawn Boehme, Apr 24, 2025

When I first started consulting with small business owners, I met a bakery owner named Elisa. Her pastries were ...

Posted by Shawn Boehme, Apr 14, 2025

A few months ago, a small law firm I worked with was losing clients—not because of bad service, but because their front desk ...

Posted by Shawn Boehme, Mar 13, 2025

At PanTerra Networks, we’ve witnessed how Customer Engagement AI is changing the game for businesses and their customers. ...

Posted by Shawn Boehme, Feb 13, 2025

What is UCaaS vs CCaaS? While both enhance communication, CCaaS specifically focuses on optimizing customer engagement ...

Posted by Shawn Boehme, Jul 01, 2024

Shawn Boehme, Director of Sales at PanTerra Networks, was recently featured by the American Marketing Association Phoenix in ...