Insights | Business Communication

Blog Category // Business Communication

Posted by Shawn Boehme, Aug 29, 2025

I have been in plenty of rooms where everyone agrees that customer engagement is currently the top priority. The slides look ...

Posted by Shawn Boehme, Aug 19, 2025

Poor customer experiences cost businesses billions annually, and fragmented communication channels remain one of the main ...

Posted by Shawn Boehme, Jul 29, 2025

Many teams look fine on the surface, but below, the energy is gone. People show up, do the work, and disconnect. Traditional ...

Posted by Shawn Boehme, Jun 13, 2025

We often waste a lot of energy trying to remember what was said. Going through notes, asking peers and blurred memories are ...

Posted by Shawn Boehme, May 28, 2025

On a chilly Thursday night last spring, I got a message from a client just past midnight. He was placing an order online and ...

Posted by Shawn Boehme, Apr 25, 2025

The customer didn’t complain. They never yelled, never asked to “speak with a manager.” They just disappeared. No goodbye. ...

Posted by Shawn Boehme, Apr 24, 2025

When I first started consulting with small business owners, I met a bakery owner named Elisa. Her pastries were ...

Posted by Shawn Boehme, Apr 14, 2025

A few months ago, a small law firm I worked with was losing clients—not because of bad service, but because their front desk ...

Posted by Shawn Boehme, Mar 14, 2025

PBX phone systems have revolutionized business communication. These powerful tools offer many features that streamline ...

Posted by Shawn Boehme, Feb 13, 2025

What is UCaaS vs CCaaS? While both enhance communication, CCaaS specifically focuses on optimizing customer engagement ...