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Blog Category // Business Communication
Smarter Transcripts, Sharper Teams: AI That Listens and Acts
Posted by
Shawn Boehme
,
Jun 13, 2025
We often waste a lot of energy trying to remember what was said. Going through notes, asking peers and blurred memories are ...
Conversational AI: The New Standard for Customer Engagement
Posted by
Shawn Boehme
,
May 28, 2025
On a chilly Thursday night last spring, I got a message from a client just past midnight. He was placing an order online and ...
Customer Engagement Evolved: From Instant to Intelligent
Posted by
Shawn Boehme
,
Apr 25, 2025
The customer didn’t complain. They never yelled, never asked to “speak with a manager.” They just disappeared. No goodbye. ...
8 Must-Try Customer Engagement Strategies for 2025
Posted by
Shawn Boehme
,
Apr 24, 2025
When I first started consulting with small business owners, I met a bakery owner named Elisa. Her pastries were ...
Your new AI Receptionist: Boost Efficiency, Cut Costs Fast
Posted by
Shawn Boehme
,
Apr 14, 2025
A few months ago, a small law firm I worked with was losing clients—not because of bad service, but because their front desk ...
PBX Phone System: Features and Benefits Explained
Posted by
Shawn Boehme
,
Mar 14, 2025
PBX phone systems have revolutionized business communication. These powerful tools offer many features that streamline ...
CCaaS Explained: Transforming Customer Experience
Posted by
Shawn Boehme
,
Feb 13, 2025
What is UCaaS vs CCaaS? While both enhance communication, CCaaS specifically focuses on optimizing customer engagement ...
Voip Benefits And Drawbacks: What to Consider
Posted by
Shawn Boehme
,
Jan 17, 2025
Voice over Internet Protocol (VoIP) has revolutionized business communication. At PanTerra Networks, we've seen firsthand ...
How to Maximize the Benefits of a VoIP Phone System
Posted by
Shawn Boehme
,
Nov 27, 2024
VoIP phone systems have transformed business communication, providing numerous advantages over traditional setups. At ...
Crutchfield’s Customer Experience Transformation with Five9 WFA
Posted by
Shawn Boehme
,
Nov 14, 2024
Crutchfield has always stood out for its commitment to delivering personalized service in the competitive electronics ...
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