Many teams look fine on the surface, but below, the energy is gone. People show up, do the work, and disconnect. Traditional fixes like surveys and recognition programs don’t get to the root of it. Not long ago, I got a call from a developer buddy of mine, venting about his ...
You check your dashboard: 85% email open rate, thousands of social followers. 4.2 CSAT score. You should be confident, but ...
Imagine ensuring 24/7 availability, significantly reducing costs, and improving customer interactions—all without hiring ...
Right now, your customers might be going through the motions. Collecting points. Redeeming rewards. Following your brand on ...
Right before 4th of July last week, I spoke to a business owner who added 4 communication tools in the same year: chatbots, ...
Recently, a friend showed me her engagement dashboard, and wow, it had it all: click-through rates, sentiment analysis, ...
When Avaya announced it will no longer support businesses under 200 seats starting June 30, 2025, it sparked a scramble. For ...
AI answering services are everywhere now. But too often, they focus on features instead of what really matters: whether the ...
Too often, companies implement AI to reduce costs, not improve experiences. But when AI is designed to support agents rather ...
AI has become a staple of modern customer support, but while competitors race to automate everything, the next real ...
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