Insights | Blog

Posted by Shawn Boehme , Feb 11, 2026

Microsoft Teams Phone system setup establishes operational control boundaries that persist for years. These boundaries ...

Posted by Shawn Boehme , Feb 09, 2026

A $500K AI contact center investment should show measurable improvement in year one—faster resolution, fewer repeat calls, ...

Posted by Shawn Boehme , Feb 04, 2026

A VP of Customer Success told me something brutal: their “unified” platform drove their top agents to quit—the people who ...

Posted by Shawn Boehme , Jan 29, 2026

AI productivity tools deliver ROI only when they’re tied to a clear workflow, integrated into existing systems, and ...

Posted by Shawn Boehme , Jan 26, 2026

CFOs are exhausted by AI pitches. After a year of pilots that overpromised and underdelivered, finance teams want proof, not ...

Posted by Shawn Boehme , Jan 21, 2026

Your biggest communications security risk in 2026 is fragmentation between locations. Each disconnected system creates a ...

Posted by Shawn Boehme , Jan 19, 2026

Microsoft Teams Phone integration is an architectural decision that determines how PSTN connectivity, call routing, and ...

Posted by Shawn Boehme , Jan 14, 2026

Microsoft Teams Phone pricing often looks simple at first glance. Microsoft promotes Teams Phone as an $8–10 per-user ...

Posted by Shawn Boehme , Jan 07, 2026

Microsoft Teams Phone System adds business calling to Microsoft Teams, but choosing the right approach involves more than ...

Posted by David Ryan , Dec 17, 2025

AI-powered customer experience automation in healthcare is the use of AI self-service to handle routine patient interactions ...

Posted by Shawn Boehme , Dec 04, 2025

Picture this: Your sales team just closed a deal through your CRM, but the follow-up call routes through a completely ...

Posted by Shawn Boehme , Dec 02, 2025

A small business owner once told me, “It’s not the work, it’s the silence between people.” His team was talented, but ...

Posted by Shawn Boehme , Nov 27, 2025

If you're experiencing a cascading reputation problem, you know the answer rate spiral tends to accelerate rapidly once it ...

Posted by Shawn Boehme , Nov 21, 2025

Your business reputation lives everywhere: on Google reviews, social media comments, search results, customer forums, ...

Posted by Shawn Boehme , Nov 17, 2025

TL;DR: AI receptionists reduce missed calls, scale coverage 24/7, and free humans for high-value work — but only when ...

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