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Blog Category // Blog
How Digital Customer Engagement Doesn’t Drop the Thread
Posted by
Shawn Boehme
,
May 29, 2025
Every day, businesses lose customers. Not because they failed to respond, but because they failed to stay connected. A ...
Conversational AI: The New Standard for Customer Engagement
Posted by
Shawn Boehme
,
May 28, 2025
On a chilly Thursday night last spring, I got a message from a client just past midnight. He was placing an order online and ...
Ditch the Desk: How VoIP Phones Work Wherever You Do
Posted by
Shawn Boehme
,
May 22, 2025
Not long ago, we worked with a nonprofit that doubled its staff in just six months, but its phone system couldn’t keep up. ...
8 Ways Cloud Communications Are Changing Customer Engagement
Posted by
Shawn Boehme
,
May 16, 2025
A few years back, I helped a small business owner drowning in customer complaints and missed support calls. Their tools were ...
Here’s How Outdated Call Center Solutions Are Costing You
Posted by
Shawn Boehme
,
May 14, 2025
A few years back, I worked with a retailer whose support team was overwhelmed. Calls were dropped. Agents were juggling five ...
Best Virtual Call Center Software for Remote Teams
Posted by
Shawn Boehme
,
May 07, 2025
We've personally witnessed the growing need for reliable, scalable virtual call center software that facilitates smooth ...
Front Desk Reception Reimagined for Customer Engagement
Posted by
Shawn Boehme
,
May 01, 2025
I once visited a startup where the receptionist greeted me, not in person, but from a tablet screen. She confirmed my ...
Customer Engagement Evolved: From Instant to Intelligent
Posted by
Shawn Boehme
,
Apr 25, 2025
The customer didn’t complain. They never yelled, never asked to “speak with a manager.” They just disappeared. No goodbye. ...
8 Must-Try Customer Engagement Strategies for 2025
Posted by
Shawn Boehme
,
Apr 24, 2025
When I first started consulting with small business owners, I met a bakery owner named Elisa. Her pastries were ...
Top AI Video Tools That Make Remote Meetings Work
Posted by
Shawn Boehme
,
Apr 16, 2025
On a foggy Tuesday morning last fall, a small retail manager I worked with told me she was losing her team, not to ...
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