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Blog Category // Blog
AI answering service is changing customer engagement—See how
Posted by
Shawn Boehme
,
Jul 18, 2025
Imagine ensuring 24/7 availability, significantly reducing costs, and improving customer interactions—all without hiring ...
4 Keys That Turn Customer Engagement into Real Loyalty
Posted by
Shawn Boehme
,
Jul 17, 2025
Right now, your customers might be going through the motions. Collecting points. Redeeming rewards. Following your brand on ...
What Seamless Omnichannel Customer Engagement should be like
Posted by
Shawn Boehme
,
Jul 09, 2025
Right before 4th of July last week, I spoke to a business owner who added 4 communication tools in the same year: chatbots, ...
How Most Customer Engagement Solutions Fail—Try This Instead
Posted by
Shawn Boehme
,
Jul 03, 2025
Recently, a friend showed me her engagement dashboard, and wow, it had it all: click-through rates, sentiment analysis, ...
Avaya Drops Support for Small Businesses: Here’s What to Do
Posted by
Shawn Boehme
,
Jun 25, 2025
When Avaya announced it will no longer support businesses under 200 seats starting June 30, 2025, it sparked a scramble. For ...
Before You Trust an AI Answering Service, Read This First
Posted by
Shawn Boehme
,
Jun 24, 2025
AI answering services are everywhere now. But too often, they focus on features instead of what really matters: whether the ...
How Contact Center AI Transforms your Teams and Customers
Posted by
Shawn Boehme
,
Jun 17, 2025
Too often, companies implement AI to reduce costs, not improve experiences. But when AI is designed to support agents rather ...
Driving Customer Engagement with Emotionally Intelligent AI
Posted by
Shawn Boehme
,
Jun 13, 2025
AI has become a staple of modern customer support, but while competitors race to automate everything, the next real ...
Smarter Transcripts, Sharper Teams: AI That Listens and Acts
Posted by
Shawn Boehme
,
Jun 13, 2025
We often waste a lot of energy trying to remember what was said. Going through notes, asking peers and blurred memories are ...
Customer Engagement Doesn't Need More AI: It Needs Better AI
Posted by
Shawn Boehme
,
Jun 03, 2025
Support teams face tighter budgets, higher expectations, and customers who want fast, human help on every channel. Piling on ...
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