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Posted by Shawn Boehme , Jan 21, 2026

Your biggest communications security risk in 2026 is fragmentation between locations. Each disconnected system creates a ...

Posted by Shawn Boehme , Jan 19, 2026

Microsoft Teams Phone integration is an architectural decision that determines how PSTN connectivity, call routing, and ...

Posted by Shawn Boehme , Jan 14, 2026

Microsoft Teams Phone pricing often looks simple at first glance. Microsoft promotes Teams Phone as an $8–10 per-user ...

Posted by Shawn Boehme , Jan 07, 2026

Microsoft Teams Phone System adds business calling to Microsoft Teams, but choosing the right approach involves more than ...

Posted by David Ryan , Dec 17, 2025

AI-powered customer experience automation in healthcare is the use of AI self-service to handle routine patient interactions ...

Posted by Shawn Boehme , Dec 04, 2025

Picture this: Your sales team just closed a deal through your CRM, but the follow-up call routes through a completely ...

Posted by Shawn Boehme , Dec 02, 2025

A small business owner once told me, “It’s not the work, it’s the silence between people.”

Posted by Shawn Boehme , Nov 27, 2025

If you're experiencing a cascading reputation problem, you know the answer rate spiral tends to accelerate rapidly once it ...

Posted by Shawn Boehme , Nov 21, 2025

Your business reputation lives everywhere: on Google reviews, social media comments, search results, customer forums, ...

Posted by Shawn Boehme , Nov 17, 2025

TL;DR: AI receptionists reduce missed calls, scale coverage 24/7, and free humans for high-value work — but only when ...

Posted by Shawn Boehme , Nov 11, 2025

Remember the last time your phone system went down? If you're like the 130-employee company we recently helped, that ...

Posted by Shawn Boehme , Nov 03, 2025

I recently met with a business owner who showed me his desktop. 7 communication apps were open: one for team chat, another ...

Posted by Shawn Boehme , Oct 29, 2025

In healthcare IT conversations across the industry, one requirement keeps resurfacing: Epic integration. A 400-person ...

Posted by Shawn Boehme , Oct 27, 2025

Data doesn't build relationships, people do.

Posted by Shawn Boehme , Oct 23, 2025

Last year, we met Mark Grossman, a small business owner who logged into six separate platforms every morning. Coffee in ...

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