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Shawn Boehme

Shawn Boehme
March 24, 2023
Shawn Boehme is a seasoned professional with a wealth of experience in the Unified Communications space. As the Director of Sales for PanTerra Networks since March 2015, Shawn has played a pivotal role in empowering businesses across the U.S. and Canada to maximize their productivity and streamline costs through advanced cloud communication solutions. His unwavering commitment to delivering top-notch service and driving business growth through effective communication strategies has earned him the reputation of an expert in the field.

With a deep understanding of the challenges enterprises face in harnessing the full potential of their phone systems, Shawn is dedicated to uncovering each client's unique needs, pain points, and successful aspects of their existing communication infrastructure. This extensive industry experience, coupled with his specializations in phone and messaging platforms, PBX and call centers, contact centers, and unified communication, allows him to design tailor-made solutions that address specific challenges and expedite businesses towards success.

Shawn's unwavering dedication to providing unmatched value and a superior customer experience demonstrates his commitment to surpassing client expectations. He leverages his extensive knowledge and technical expertise to not only meet but exceed the unique demands of each client. When seeking advice or solutions in the Unified Communications space, businesses can trust Shawn's judgment and rely on his proven track record of driving growth and delivering exceptional outcomes.
Articles By Shawn Boehme

How Empathetic AI Transforms Chicago Customer Relationships

AI has become standard in customer support, but in Chicago, where business still runs on relationships and word-of-mouth ...

How Chicago Contact Centers Use AI to Empower Teams and Customers

Too often, companies adopt AI just to cut costs. But in Chicago, where customer loyalty can hinge on a single bad winter ...

Chicago AI Answering Services: What Nobody Tells You

AI answering services are everywhere now. But in Chicago, where a missed call during a polar vortex or Cubs playoff game can ...

Why Acting Big Makes Small Businesses Invisible

Small businesses that copy enterprise engagement playbooks often fade into obscurity. They sacrifice their greatest ...

Customer Engagement Tools That Drive Real Connections for Small Businesses

I’ve seen what happens when customer communication breaks down. On the surface, everything looks fine: multiple apps, a CRM, ...

Customer Engagement Benchmarks: How Leaders Achieve 78% CSAT

I have been in plenty of rooms where everyone agrees that customer engagement is currently the top priority. The slides look ...

4 Omnichannel Contact Center Tactics for Customer Engagement

Poor customer experiences cost businesses billions annually, and fragmented communication channels remain one of the main ...

How AI-First Teams Are Winning the High Call Volume Game

Many businesses struggle when the phone won’t stop ringing, leaving staff overwhelmed and customers waiting. The real ...

How AI Reignites Customer Engagement and Cuts Team Burnout

Many teams look fine on the surface, but below, the energy is gone. People show up, do the work, and disconnect. Traditional ...

The 5 Hidden Signals Driving Your Customer Engagement

You check your dashboard: 85% email open rate, thousands of social followers. 4.2 CSAT score. You should be confident, but ...