Last month at Oddly Correct in the Crossroads, I watched my friend Tom take three calls while trying to order coffee. His accounting firm's reception desk was in meltdown—phone lines blinking like warning lights, voicemails piling up, and his best receptionist had just ...
Walking through Colony Square last month, I struck up a conversation with a frustrated business owner. His Midtown-based ...
Standing in line at the Fox Theatre last week, I overheard a local business owner lamenting a $30,000 lost contract. His ...
Last Tuesday afternoon, while grabbing coffee near Piedmont Park, I overheard a conversation between two business owners ...
Too often, companies implement AI to reduce costs, not improve experiences. But when AI is designed to support agents rather ...
AI has become standard in customer service. But while vendors race to automate everything, Kansas City companies are asking ...
A few years back, I worked with a Medford-based agricultural equipment dealer whose support team was drowning during spring ...
In much of Oregon outside the Portland metro, business runs on relationships, and so does customer service. Whether it's a ...
Oregon outside the Portland metro runs lean, and so do its contact centers. Whether it's a regional healthcare network ...
AI has become standard in customer support, but in Chicago, where business still runs on relationships and word-of-mouth ...
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