<img height="1" width="1" style="display:none;" alt="" src="https://px.ads.linkedin.com/collect/?pid=6627804&amp;fmt=gif">
What Seamless Omnichannel Customer Engagement should be like

What Seamless Omnichannel Customer Engagement should be like

Right before 4th of July last week, I spoke to a business owner who added 4 communication tools in the same year: chatbots, SMS, socials and email. “We’re everywhere,” he said. Still, his data said customers felt ignored. The problem wasn’t the number of channels but the ...

How Most Customer Engagement Solutions Fail—Try This Instead

Recently, a friend showed me her engagement dashboard, and wow, it had it all: click-through rates, sentiment analysis, ...

Avaya Drops Support for Small Businesses: Here’s What to Do

When Avaya announced it will no longer support businesses under 200 seats starting June 30, 2025, it sparked a scramble. For ...

Before You Trust an AI Answering Service, Read This First

AI answering services are everywhere now. But too often, they focus on features instead of what really matters: whether the ...

How Contact Center AI Transforms your Teams and Customers

Too often, companies implement AI to reduce costs, not improve experiences. But when AI is designed to support agents rather ...

Driving Customer Engagement with Emotionally Intelligent AI

AI has become a staple of modern customer support, but while competitors race to automate everything, the next real ...

Smarter Transcripts, Sharper Teams: AI That Listens and Acts

We often waste a lot of energy trying to remember what was said. Going through notes, asking peers and blurred memories are ...

Customer Engagement Doesn't Need More AI: It Needs Better AI

Support teams face tighter budgets, higher expectations, and customers who want fast, human help on every channel. Piling on ...

How Digital Customer Engagement Doesn’t Drop the Thread

Every day, businesses lose customers. Not because they failed to respond, but because they failed to stay connected. A ...

Conversational AI: The New Standard for Customer Engagement

On a chilly Thursday night last spring, I got a message from a client just past midnight. He was placing an order online and ...