Customer Engagement Software: The Unified Stack Advantage

Posted by Shawn Boehme , Oct 23, 2025

Last year, we met Mark Grossman, a small business owner who logged into six separate platforms every morning. Coffee in hand, he switched between apps to manage email inquiries and chat conversations. He also juggled a ticketing system, social media tools, CRM software, and ...

Why Acting Big Makes Small Businesses Invisible

Posted by Shawn Boehme , Oct 10, 2025

Small businesses that copy enterprise engagement playbooks often fade into obscurity. They sacrifice their greatest ...

Customer Engagement Tools That Drive Real Connections for Small Businesses

Posted by Shawn Boehme , Sep 17, 2025

I’ve seen what happens when customer communication breaks down. On the surface, everything looks fine: multiple apps, a CRM, ...