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Blog Category // contact center ai

How Most Customer Engagement Solutions Fail—Try This Instead

Recently, a friend showed me her engagement dashboard, and wow, it had it all: click-through rates, sentiment analysis, ...

Here’s How Outdated Call Center Solutions Are Costing You

A few years back, I worked with a retailer whose support team was overwhelmed. Calls were dropped. Agents were juggling five ...

How Contact Center AI Delivers Unmatched Customer Engagement

I’ve spent over 15 years working with businesses looking to improve how they connect with customers. I've seen how things ...