Insights | Blog (12)

Blog Category // Blog (12)

Posted by Shawn Boehme, Oct 05, 2022

IVR is a voice/call-processing option for improving call center functionality and integration. It enables callers to have ...

Posted by Shawn Boehme, Jun 16, 2022

As your organization moves its data and application functions entirely into the cloud, it is critical to choose the right ...

Posted by Shawn Boehme, Jun 16, 2022

The evolution of markets and technology are self-evident all around us, and unified communications as a service (UCaas) is ...

Posted by Shawn Boehme, Jun 16, 2022

Before we get started, let’s make sure we’re all on the same page about what we mean when we say, “the cloud.” If you ...

Posted by Shawn Boehme, Jun 16, 2022

In today’s information age, where you are only as efficient as your bandwidth, knowing the quality of your Internet ...

Posted by Shawn Boehme, Jun 16, 2022

Voice over Internet Protocol is being adapted by many business owners. This internet phone service is an excellent way of ...

Posted by Shawn Boehme, Jun 16, 2022

As you assemble your team of call center agents to provide the best customer experience possible, the first thing you should ...

Posted by Shawn Boehme, Jun 16, 2022

The benefits of VoIP over traditional phone systems are extensive. Virtually every business stands to greatly benefit by ...

Posted by Shawn Boehme, Apr 13, 2022

Is your communications service provider utilizing the most advanced technologies available to protect your communications ...

Posted by Shawn Boehme, Apr 12, 2022

Small businesses consisting of less than 50 employees are challenged to compete in today’s ultra-competitive economic ...