Ooma Office Review: A comparison between PanTerra Networks and Ooma Enterprise

Shawn Boehme
Post by Shawn Boehme
February 27, 2024
Ooma Office Review: A comparison between PanTerra Networks and Ooma Enterprise


Ooma Office boasts of being an affordable, easy-to-use VoIP service for small businesses with video conferencing features. Ooma also claims to be a 9-year straight award-winning service. However, critics have said that Ooma lacks the category leaders' collaboration and productivity tools. This article digs down to get a better understanding of the reality of what Ooma offers, and whether those awards are earned or bought. In addition, we will compare Ooma to a truly recognized leader in the SMB communication space and see how Ooma measures up. 

Ooma Enterprise vs. PanTerra Networks

Ooma Enterprise and PanTerra Networks are two Communication leaders with a suite of tools specifically focused on Small & Medium Businesses (SMBs). This a completely different approach from many of the larger competitors in the marketplace who feel the SMB marketplace is not worth catering towards.

However, when we take note of all the factors involved, PanTerra emerges as the preferred choice for companies of all sizes, thanks to its competitive pricing, robust features, and user-friendly interface. But, before we nose-dive into direct comparisons, let’s get a glimpse of these two business communication players.

What is Ooma Enterprise?

According to Ooma’s website, Ooma Enterprise provides feature-rich business phone system software, enabling businesses to streamline communication processes and enhance collaboration. With a cloud-based platform, Ooma offers scalability and integration with other business applications. 

Prioritizing customer service and data security, Ooma implements industry-standard measures to protect sensitive information. Targeting mid-sized and large market companies, Ooma's features and scalability ensure efficient communication infrastructure for businesses aiming to optimize performance.

What is PanTerra Networks?

PanTerra Networks offers unified communication services, providing essential communication tools like calls, video conferencing, team messaging, SMS, email, phone numbers, and collaboration. With a focus on security, PanTerra employs state-of-the-art encryption protocols and firm compliance adherence to protect sensitive data. 

Recognized for excellence, PanTerra has earned the Editor's Choice Award under Phone Systems and the Editor's Choice Award under Contact Center categories in 2024 by Wheelhouse. 

Catering to businesses of all sizes and industries, PanTerra's flexible solutions ensure seamless communication and collaboration with industry-leading security measures.

What are customers saying about PanTerra and Ooma?

PanTerra Streams Customer FeedbackPanTerra Streams Customer Feedback | Source: Wheelhouse.com (https://www.wheelhouse.com/products/panterra-streams )

Ooma Customer Reviews

[Ooma Customer Reviews | Source: Wheelhouse.com (https://www.wheelhouse.com/products/ooma/reviews )]

Talking about the awards and recognitions of both these companies, Ooma Enterprise, like many organizations today, uses paid reviews for the Awards it shares to enhance its brand image. This is a tactic called “affiliate links” that many companies leverage to build their brand when customers aren’t providing enough positive reviews.

Vocice Over IP

Pricing and Features

PanTerra offers a competitive pricing structure across its range of plans, ensuring that businesses of all sizes can access advanced features without breaking the bank. The Business Plus, Professional, and Call Center plans to cater to varying needs and budgets, with transparent pricing and no hidden fees. 

Additionally, PanTerra provides custom quotes for businesses with unique requirements, allowing them to tailor their communication solution to their specific needs and budget constraints.

In comparison, Ooma Enterprise offers three distinct phone service plans: Standard, Enhanced, and Call Center. Each plan is designed to accommodate different business needs, with varying levels of features and functionality. While Ooma's plans provide comprehensive communication solutions, businesses may find that PanTerra offers a more cost-effective option, particularly for those looking to access advanced features without overspending.

PanTerra's plans not only offer competitive pricing but also include a wide range of features designed to enhance productivity and collaboration. From a virtual phone number to team messaging and file sharing, PanTerra's solutions are equipped with the tools businesses need to succeed in today's digital landscape. 

Ooma Customer Reviews - Wheelhouse

[Ooma Customer Reviews | Source: Wheelhouse.com  (https://www.wheelhouse.com/products/ooma/reviews )]

With PanTerra, businesses can access premium features at a fraction of the cost, making it an attractive option for budget-conscious organizations.


Ooma vs PanTerra Streams - Price

Source: Wheelhouse.com (https://www.wheelhouse.com/compare/ooma-vs-panterra-streams )

Usability and Compatibility

PanTerra's intuitive interface and customizable features make it a versatile solution suitable for businesses of all sizes and industries. Whether you're a small business or a large enterprise, PanTerra's flexible and scalable platform can be tailored to meet your specific needs and requirements. 

Ooma Customer Reviews 2 - Wheelhouse

Ooma Customer Reviews | Source: Wheelhouse.com (https://www.wheelhouse.com/products/ooma/reviews )

With user-friendly navigation and seamless integration with existing workflows, PanTerra ensures that businesses can transition smoothly to its platform without disrupting their operations.

In contrast, while Ooma Enterprise offers robust features and functionality, it may be better suited for mid-sized and large market companies. The complexity of Ooma's plans and features may pose challenges for smaller businesses with limited resources and technical expertise. Additionally, Ooma's compatibility with smaller businesses may be limited, making it less accessible for organizations looking for a scalable and cost-effective communication solution.

PanTerra Streams Customer Feedback-1

[PanTerra Streams Customer Feedback | Source - Wheelhouse.com (https://www.wheelhouse.com/products/panterra-streams ) ]

Overall, PanTerra's usability and compatibility make it a preferred choice for businesses seeking a versatile and user-friendly communication platform. With its intuitive interface, customizable features, and scalable solutions, PanTerra ensures that businesses can optimize their communication workflows and maximize productivity without breaking the bank.

Ooma vs. PanTerra on Wheelhouse-1

Source: Wheelhouse.com (https://www.wheelhouse.com/compare/ooma-vs-panterra-streams )

Security Measures Comparative Analysis: PanTerra vs. Ooma

Data Encryption

PanTerra and Ooma both prioritize data encryption to ensure the secure transmission and storage of sensitive information. 

PanTerra employs a multi-layered approach to encryption, utilizing advanced algorithms and protocols to protect data at rest and in transit. This comprehensive strategy provides businesses with an extra layer of security against potential breaches. 

On the other hand, Ooma's business phone service also implements rigorous encryption protocols, but its approach may not be as multi-layered as PanTerra's, potentially leaving some vulnerabilities unaddressed.

Network Security

PanTerra's advanced network security infrastructure is designed to withstand a wide range of cyber threats, including malware, phishing attacks, and unauthorized access attempts. By adhering to stringent compliance standards and implementing proactive monitoring systems, PanTerra ensures that businesses can operate securely in today's digital landscape. 

While Ooma offers competitive security measures, PanTerra's comprehensive approach provides businesses with greater peace of mind, knowing that their network is fortified against potential threats.


PanTerra's commitment to compliance is evident in its adherence to industry regulations such as HIPAA and GDPR. By maintaining strict compliance standards, PanTerra ensures that businesses operating in regulated sectors can trust their communication platform to safeguard sensitive data. 

While Ooma also complies with key regulations, PanTerra's breadth of certifications and standards sets it apart as a preferred choice for businesses seeking maximum data protection and regulatory compliance.

Access Controls

PanTerra's granular access controls and role-based authentication mechanisms offer businesses greater flexibility and control over data access. By allowing administrators to define user permissions based on specific roles and responsibilities, PanTerra ensures that only authorized individuals can access sensitive information. 

While Ooma provides robust access controls, PanTerra's customizable policies cater to the unique needs of diverse organizations, providing an added layer of security against unauthorized access and data breaches.

Ooma vs PanTerra Streams - Pros & Cons

Source: Wheelhouse.com (https://www.wheelhouse.com/compare/ooma-vs-panterra-streams )

Additional Security Measures

PanTerra's proactive approach to security, including intrusion detection systems and business continuity planning, demonstrates its commitment to safeguarding businesses against evolving threats. While Ooma offers antivirus and anti-spam protection, PanTerra's comprehensive security bouquet sets it apart as the preferred choice for businesses prioritizing data protection.

Industry-Specific Security Considerations

PanTerra's meticulous attention to industry-specific security needs, exemplified by its HIPAA compliance and integration options for Electronic Health Record systems, positions it as the preferred choice for healthcare organizations. 

Conversely, Ooma's focus on PCI-DSS compliance and advanced encryption makes it a compelling option for financial institutions.

Future Trends and Developments

As cybersecurity trends evolve, both PanTerra and Ooma are poised to enhance their security offerings. PanTerra's integration of AI mechanisms and upgraded encryption methods demonstrates its commitment to staying ahead of emerging threats. Similarly, Ooma's investments in cloud security features underscore its dedication to safeguarding customer data.

Conclusion: The PanTerra Advantage

In conclusion, while both PanTerra and Ooma offer robust security features, PanTerra's comprehensive suite of security measures, industry-specific expertise, attractive pricing, greater customer joy, and accolades from Wheelhouse underscore its superiority in the realm of secure business communication

As businesses navigate the complex landscape of data security, PanTerra emerges as the trusted partner, providing unparalleled protection, seamless user experience, and future-proof solutions tailored to meet the needs of modern enterprises.

Shawn Boehme
Post by Shawn Boehme
February 27, 2024
Shawn Boehme is a seasoned professional with a wealth of experience in the Unified Communications space. As the Director of Sales for PanTerra Networks since March 2015, Shawn has played a pivotal role in empowering businesses across the U.S. and Canada to maximize their productivity and streamline costs through advanced cloud communication solutions. His unwavering commitment to delivering top-notch service and driving business growth through effective communication strategies has earned him the reputation of an expert in the field.

With a deep understanding of the challenges enterprises face in harnessing the full potential of their phone systems, Shawn is dedicated to uncovering each client's unique needs, pain points, and successful aspects of their existing communication infrastructure. This extensive industry experience, coupled with his specializations in phone and messaging platforms, PBX and call centers, contact centers, and unified communication, allows him to design tailor-made solutions that address specific challenges and expedite businesses towards success.

Shawn's unwavering dedication to providing unmatched value and a superior customer experience demonstrates his commitment to surpassing client expectations. He leverages his extensive knowledge and technical expertise to not only meet but exceed the unique demands of each client. When seeking advice or solutions in the Unified Communications space, businesses can trust Shawn's judgment and rely on his proven track record of driving growth and delivering exceptional outcomes.