The Integration of Microsoft Teams into PanTerra's Platform: Enhancing Customer Experience and Collaboration

We are living in a time where seamless communication and collaboration are key to business success. To further strengthen this relationship, the integration of Microsoft Teams into PanTerra's platform represents a significant advancement for our customers.

PanTerra Networks, known for its cloud-based unified communications solutions, and Microsoft Teams, Microsoft 365's hub for teamwork, have joined forces to streamline communication processes for companies of all sizes.

What is Microsoft Teams?

Microsoft Teams is a comprehensive collaboration tool that facilitates efficient workplace communication. It combines chat, video meetings, file storage, and collaboration on Office documents in a single, integrated application. 

Serving as a central hub for teamwork within Microsoft 365, Teams enables organizations to improve productivity and foster a collaborative work environment.

Why PanTerra is Integrating Microsoft Teams into Its Platform?

The strategic decision to integrate Microsoft Teams into PanTerra's platform is driven by the desire to enhance communication capabilities, foster better collaboration, and provide a more seamless experience to our customers.

This integration acknowledges the needs of businesses for integrated solutions that support flexible, efficient, and effective communication and collaboration.

The Integration Process: A Step-by-Step Guide

• Preparation

For customers to benefit from this integration, certain prerequisites are needed. Customers must have a PanTerra Business Basic or higher service plan and a Microsoft 365 account with the Microsoft Teams phone standard license. This foundational step ensures that users have access to the necessary tools and licenses to facilitate the integration.

• Setting Up

The Pantera Customer Success Team plays a crucial role in the setup process, working closely with customers and their Microsoft admins to connect the PanTerra Streams and Microsoft Teams platforms based on user accounts. This collaborative effort ensures a smooth and efficient integration process, setting the stage for enhanced communication capabilities.

• Utilizing the Connector

With the integration set up, Pantera Streams users can opt to route their calls through Microsoft Teams, making it their default telephony application. This choice allows users to enjoy the convenience of making and receiving calls from a single interface, while also leveraging the collaboration tools available within the Microsoft Teams environment, such as chat, video calls, and file sharing.

Hindrances Solved with MS Teams Integration

• Unified Communication Interface

By integrating Microsoft Teams into PanTerra's platform, businesses can overcome the challenge of using disjointed communication tools. This integration provides a unified interface for calls, chats, and video calls, streamlining communication processes and enhancing user experience.

• Enhanced Collaboration

The integration also addresses previous barriers to collaboration by utilizing Microsoft Teams' capabilities for file sharing and video calls. This synergy between the two platforms enables teams to collaborate more effectively, regardless of their physical location.

Benefits of the Teams Integration for Customers

• Streamlined Workflows

One of the key benefits of this integration is the streamlined communication workflows it enables. Users can seamlessly make and receive calls within Teams, accessing a comprehensive suite of collaboration tools in one place, thus enhancing productivity and efficiency.

• Improved Accessibility

The integration extends calling functionality to the Microsoft Teams mobile application and Microsoft Outlook, offering greater accessibility and flexibility for users. This means that team members can stay connected and manage their communications more effectively, even on the go.

• Real-Time Call Management

Furthermore, the integration facilitates real-time call status updates in the Pantera Streams application, allowing users to manage calls directly from the Teams interface. This capability ensures that users have complete control over their communications, enhancing the overall communication experience.

A step forward in unified communications

The integration of Microsoft Teams into PanTerra's platform marks a significant step forward in unified communications, offering businesses enhanced capabilities for collaboration and communication.

By streamlining workflows, improving accessibility, and providing a unified communication interface, this integration delivers tangible benefits to customers.

To experience the benefits of this integration firsthand, we encourage you to contact us and book a free Streams demo. Explore how this integration can transform your communication and collaboration processes.