Is Dialpad the Right Phone Solution for Your Small Business?: A Comprehensive UCaaS Comparison

Shawn Boehme
Post by Shawn Boehme
March 21, 2024
Is Dialpad the Right Phone Solution for Your Small Business?: A Comprehensive UCaaS Comparison

Dialpad, founded in 2011, is a relative newcomer to cloud communication - an industry that launched in the early ‘90s with VoIP technology. Dialpad’s lightning fast growth approach seems to have fast forward through the critical focus that was so important with the founding companies of UCaaS - that of quality connectivity in the cloud first. Instead Dialpad focuses on AI-based features, messaging, and video conferencing services. Dialpad prides itself on leveraging artificial intelligence to enhance business communications, promising to revolutionize the way companies interact internally and with their clients.

Despite these bold claims and its recognition for pushing the boundaries of UCaaS technology, questions are raised on whether Dialpad's AI-driven features genuinely translate into tangible benefits for small and medium-sized businesses, or if they serve more as a flashy marketing ploy.

This analysis aims to peel back the layers of Dialpad's offerings, scrutinizing the real-world applicability of its AI enhancements in everyday business operations. At the same time, we compare it to people’s favorite phone system PanTerra and explore how the two fare against each other.

Dialpad vs. PanTerra Networks

In the UCaaS industry, both Dialpad and PanTerra Networks emerge as prominent solution providers, each with distinct features catering to modern business communication needs.

Dialpad offers an AI-powered platform integrating voice, video, messaging, and meetings, well-suited for enhancing operational efficiency across businesses of various sizes. Its global reach and seamless integration with productivity tools highlight its appeal for dynamic workforces.

Conversely, PanTerra Networks was founded in 2001. PanTerra has spent over 20 years establishing a 100% proprietary cloud-based communication network that reflects PanTerra’s obsessive focus on call quality. PanTerra specializes in comprehensive unified cloud services, boosting productivity and streamlining communication processes. Its wide array of services, including UCaaS, analytics, and business process automation, coupled with a remarkable 99% retention rate, demonstrates its commitment to customer satisfaction and innovation.

While Dialpad is recognized for its user-friendly interface and advanced AI features, PanTerra stands out with superior business VoIP services, extensive integration options, and exceptional support. PanTerra's unique solutions ensure scalable and reliable communication solutions, making it often the preferred choice for businesses seeking depth, customization, and security in their UCaaS provider.

What is Dialpad?

Dialpad is a contemporary cloud communication platform that provides an integrated solution for business communications, encompassing voice calls, video conferences, messaging, and meetings. Dialpad leverages AI technology, which delivers real-time insights and automates tasks like note-taking and sentiment analysis.

What is PanTerra Networks?

PanTerra Networks is a high-performance unified communications platform that has proven to boost productivity and improve communication within organizations. With more than two decades in the UCaaS sphere, PanTerra offers a comprehensive suite including communications, collaboration, file sharing, and analytics.

Known for its impressive 99% retention rate, PanTerra serves clients across North America, showcasing its commitment to innovation and superior customer experience.

What are customers saying about PanTerra and Dialpad?

PanTerra Streams Customer Feedback-2

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Dialpad Customer Feedback[Dialpad Customer Feedback | Source: (]

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Pricing and Features

PanTerra and Dialpad present competitive pricing models, but PanTerra stands out with its flexible, customized solutions that cater to unique business needs, ensuring companies only pay for key features. PanTerra's inclusive pricing model offers a broader feature set at competitive rates, providing value for money that benefits growing businesses.

Dialpad is known to provide exclusive benefits and discounts for “preferred” customers, including special pricing for Enterprise customers and those that are being funded by Startup Incubators. Although this may sound like a good thing, this often prices their product out of the market for other Startups, and Small & Medium Businesses (someone has to absorb these additional costs).

In addition, Dialpad's tiered pricing, may result in additional costs for features that PanTerra includes at no extra charge.

Pricing and Features

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Usability and Compatibility

Both platforms are designed with user-friendliness in mind, but PanTerra's customizable features and scalable solutions make it a more versatile option for businesses of all sizes and industries.

PanTerra ensures a seamless transition to its platform, minimizing disruption and enhancing operational efficiency. Dialpad, though offering a smooth user interface, may not match PanTerra's adaptability and comprehensive integration capabilities.

Usability and Compatibility

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Security Measures Comparative Analysis: PanTerra vs. Dialpad

Data Encryption

PanTerra and Dialpad both prioritize encryption, yet PanTerra’s multi-layered approach ensures superior security for data both in transit and at rest. This advanced encryption shields businesses from data breaches more effectively than Dialpad.

PanTerra's strategy instills confidence in businesses that their communications are protected with the highest standards of confidentiality.

Network Security

PanTerra Networks excels in network security, offering robust defenses against a myriad of cyber threats. Its advanced infrastructure and strict adherence to compliance standards rank it above Dialpad.

PanTerra's network security measures are designed to protect business operations from disruptions, ensuring a secure and reliable communication environment.


Compliance is a key focus for PanTerra, with stringent adherence to regulations like HIPAA and GDPR. This commitment ensures businesses in regulated sectors can rely on PanTerra for secure communications, surpassing Dialpad’s compliance offerings.

PanTerra's rigorous compliance standards make it a trusted partner for businesses needing to meet specific regulatory requirements.

Access Controls

PanTerra offers detailed role-based access, allowing businesses to manage data with precision. This granular control system is more advanced than Dialpad, providing enhanced security management. 

PanTerra’s access controls ensure that sensitive information is only accessible to authorized users, reducing the risk of data breaches.

Additional Security Measures

PanTerra’s security approach includes proactive measures like intrusion detection systems and business continuity planning. These additional layers of security demonstrate PanTerra's commitment to preemptively addressing potential threats.

Unlike Dialpad, PanTerra’s comprehensive security strategy ensures businesses have a resilient defense against evolving cyber threats.

Industry-Specific Security Considerations

PanTerra excels in meeting the unique security needs of various industries, offering solutions like HIPAA-compliant features for healthcare and advanced encryption for all sectors. Their comprehensive approach includes sophisticated IAM systems and DDoS protection, ensuring data safety and system integrity.

Dialpad provides basic essential protections, however, these protections don't match PanTerra's depth, particularly lacking in specialized security measures for industries like healthcare. PanTerra's dedicated Security Operations Center further enhances its capability to monitor and counteract threats in real-time, showcasing a commitment to safeguarding client data across different industry requirements.

Future Trends and Developments

Looking ahead, both PanTerra and Dialpad are committed to enhancing their security offerings, with PanTerra focusing on the integration of AI and advanced encryption methods. This investment in future-proof security technologies demonstrates PanTerra's proactive approach to cybersecurity, aiming to not only meet current standards but to anticipate and counteract emerging threats.

The continuous improvement in their security features underscores a dedication to providing every large, medium and small business with a secure communication platform that evolves with the digital landscape.

The PanTerra Advantage

PanTerra Networks clearly distinguishes itself from Dialpad across multiple critical dimensions, including security, pricing, features, usability, and customer satisfaction.

By delivering a holistic UCaaS solution that integrates innovative technology with a strong emphasis on security and customer service, PanTerra establishes itself as the optimal choice for businesses seeking a comprehensive, secure, and user-friendly communication platform.

PanTerra's unwavering commitment to meeting the diverse needs of its clients, coupled with its forward-looking approach to technology and security, solidifies its position as the premier UCaaS provider in the market.

Shawn Boehme
Post by Shawn Boehme
March 21, 2024
Shawn Boehme is a seasoned professional with a wealth of experience in the Unified Communications space. As the Director of Sales for PanTerra Networks since March 2015, Shawn has played a pivotal role in empowering businesses across the U.S. and Canada to maximize their productivity and streamline costs through advanced cloud communication solutions. His unwavering commitment to delivering top-notch service and driving business growth through effective communication strategies has earned him the reputation of an expert in the field.

With a deep understanding of the challenges enterprises face in harnessing the full potential of their phone systems, Shawn is dedicated to uncovering each client's unique needs, pain points, and successful aspects of their existing communication infrastructure. This extensive industry experience, coupled with his specializations in phone and messaging platforms, PBX and call centers, contact centers, and unified communication, allows him to design tailor-made solutions that address specific challenges and expedite businesses towards success.

Shawn's unwavering dedication to providing unmatched value and a superior customer experience demonstrates his commitment to surpassing client expectations. He leverages his extensive knowledge and technical expertise to not only meet but exceed the unique demands of each client. When seeking advice or solutions in the Unified Communications space, businesses can trust Shawn's judgment and rely on his proven track record of driving growth and delivering exceptional outcomes.