In 2017, Microsoft launched its collaboration tool, Teams. According to Computer World, “Microsoft Teams is a collaborative workspace within Microsoft 365/Office 365 that acts as a central hub for workplace conversations, collaborative teamwork, video chats and document ...
What is a Phone Switchboard? A switchboard is a centralized system used to connect the various components of a telephone ...
IVR is a voice/call-processing option for improving call center functionality and integration. It enables callers to have ...
As your organization moves its data and application functions entirely into the cloud, it is critical to choose the right ...
The evolution of markets and technology are self-evident all around us, and unified communications as a service (UCaas) is ...
Before we get started, let’s make sure we’re all on the same page about what we mean when we say, “the cloud.” If you ...
In today’s information age, where you are only as efficient as your bandwidth, knowing the quality of your Internet ...
Voice over Internet Protocol is being adapted by many business owners. This internet phone service is an excellent way of ...
As you assemble your team of call center agents to provide the best customer experience possible, the first thing you should ...
The benefits of VoIP over traditional phone systems are extensive. Virtually every business stands to greatly benefit by ...
Is your communications service provider utilizing the most advanced technologies available to protect your communications ...
Small businesses consisting of less than 50 employees are challenged to compete in today’s ultra-competitive economic ...
What is a Call Center? A call center is a centralized department to which phone calls from current and potential customers ...
Stronger connectivity, significant cost reductions, and a centralized system are noticeable advantages of switching your ...
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