Cloud Unified Communications Versus Leasing a PBX: Key Benefits of UC

Posted by Shawn Boehme , Mar 28, 2023

Executive Summary Implementing an on‐premise communications system often starts with a consideration of a multi‐year leased PBX; a solution that does carry the advantage of allowing a company to forego a large up‐front capital expense in favor of a predictable monthly ...

Next Wave in Cloud: Unified Cloud Services

Posted by Shawn Boehme , Feb 02, 2023

Executive Summary “The Cloud” has moved from bleeding edge to competitive advantage over the last 5 years as enterprises ...

Driving Customer Satisfaction Up While Driving Support Costs Down with Cloud-based Unified Communications

Posted by Shawn Boehme , Jan 02, 2023

Executive Summary In corporate environments where competition is fierce and companies struggle to gain market share, ...

Your Guide to UCaaS

Posted by Shawn Boehme , Dec 22, 2022

What is UCaaS?

The Fundamentals of SIP Trunking

Posted by Shawn Boehme , Dec 22, 2022

What is SIP Trunking?

The Cost of NOT Implementing Cloud-based Unified Communications

Posted by Shawn Boehme , Dec 01, 2022

Executive Summary In today's world of fiercely competitive business practices, CEOs, CFOs and boards of directors must ...

Free Conference Calling

Posted by Shawn Boehme , Nov 16, 2022

First, let’s talk about conference calling. Remember when we were kids and playing telephone with a tin can and a string? If ...

Setting Up Your Virtual Office

Posted by Shawn Boehme , Nov 16, 2022

I don’t think I’ll ever forget the time I went to the city and saw Jasper, the one-man band. He had a drum, cymbals, ...

How a Virtual Phone Number Can Benefit You

Posted by Shawn Boehme , Nov 16, 2022

What is a virtual phone number?

PanTerra’s Collaboration with Microsoft Teams

Posted by Shawn Boehme , Nov 16, 2022

In 2017, Microsoft launched its collaboration tool, Teams. According to Computer World, “Microsoft Teams is a collaborative ...

What to Know About Phone Switchboards

Posted by Shawn Boehme , Oct 06, 2022

What is a Phone Switchboard? A switchboard is a centralized system used to connect the various components of a telephone ...

What is IVR (Interactive Voice Response)?

Posted by Shawn Boehme , Oct 05, 2022

IVR is a voice/call-processing option for improving call center functionality and integration. It enables callers to have ...

Your Guide to Choosing an Enterprise Cloud Service Provider

Posted by Shawn Boehme , Jun 16, 2022

As your organization moves its data and application functions entirely into the cloud, it is critical to choose the right ...

Cloud-Based UCaaS: An Example of Technology Evolving

Posted by Shawn Boehme , Jun 16, 2022

The evolution of markets and technology are self-evident all around us, and unified communications as a service (UCaas) is ...

Why Enhanced Enterprise Cloud Security is Important

Posted by Shawn Boehme , Jun 16, 2022

Before we get started, let’s make sure we’re all on the same page about what we mean when we say, “the cloud.” If you ...