IVR is a voice/call-processing option for improving call center functionality and integration. It enables callers to have more flexibility to access information or leave messages. Use of this option can “offload” call volume from agents to the IVR or improve load balancing ...
As your organization moves its data and application functions entirely into the cloud, it is critical to choose the right ...
The evolution of markets and technology are self-evident all around us, and unified communications as a service (UCaas) is ...
Before we get started, let’s make sure we’re all on the same page about what we mean when we say, “the cloud.” If you ...
In today’s information age, where you are only as efficient as your bandwidth, knowing the quality of your Internet ...
Voice over Internet Protocol is being adapted by many business owners. This internet phone service is an excellent way of ...
As you assemble your team of call center agents to provide the best customer experience possible, the first thing you should ...
The benefits of VoIP over traditional phone systems are extensive. Virtually every business stands to greatly benefit by ...
Is your communications service provider utilizing the most advanced technologies available to protect your communications ...
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