Why using Skype for business is a recipe for disaster

Shawn Boehme
Post by Shawn Boehme
February 28, 2017

Microsoft bought Skype for $8.5 billion in 2011. Small businesses have been using Skype successfully.  According to Microsoft, Skype used to make 3 billion minutes of calls every day. The good thing about Skype is that it is available in almost every part of the world. Skype app can be downloaded on all main mobile platforms. In spite of all this, the users have been facing many problems from the past few months.

Problem with syncing messages

Many people use Skype on their PC, tablets and smart phones. This is when the problem starts as Skype can’t sync read notifications in the right way when it is used on different platforms. You would also have to face the horror of reading hundreds of old messages in case you log on to Skype using a different PC. Sometimes the older messages are shown as “unread” even if the messages above that section and below that section are shown as “read”. If you use Skype on the desktop, you have to right click in order to mark the conversation as “read”, in case you need to clear the icon next to the username. You are forced to do it even if you are chatting to that person.

Problems with status updates

You can change your Skype status to online, do not disturb, busy, away etc. Recently, people have been facing many problems as Skype is mixing the status updates for some reason. For example if the person changes his/her status to invisible, he/she is shown as “online” or vice versa. 

Timestamp synchronization issues

We know that all the chat platforms show messages in chronological order. Recently Skype has been messing up with this main property due to which messages are not shown in order. It gets extremely difficult to comprehend messages when they are not shown in chronological order.

Ringing problem

In case you use the win 32 app and you are also using Skype in Outlook.com simultaneously then be prepared to face another annoying issue. Even if you attend a Skype call on your PC, it won’t stop ringing on your other devices. This happens as the web client does not register that the call was attended.

Development issues

The Skype team changed its modern app and launched the win32 client. Later it launched three UWP apps. Now Skype is killing those three apps and launching its one UWP app again. So there isn’t much development in Skype’s desktop features as it is still confused about building apps for desktop users.

Miscellaneous problems faced by Skype users

Many users have been facing miscellaneous problems like not being able to make video calls, the need to restart the Skype app, unable to send messages through the UWP apps, microphones not working etc.

Microsoft spent a lot of money in order to purchase Skype. Millions of people use Skype every day. Skype should concentrate on solving these issues rather than thinking of launching new features.

Shawn Boehme
Post by Shawn Boehme
February 28, 2017
Shawn Boehme is a seasoned professional with a wealth of experience in the Unified Communications space. As the Director of Sales for PanTerra Networks since March 2015, Shawn has played a pivotal role in empowering businesses across the U.S. and Canada to maximize their productivity and streamline costs through advanced cloud communication solutions. His unwavering commitment to delivering top-notch service and driving business growth through effective communication strategies has earned him the reputation of an expert in the field.

With a deep understanding of the challenges enterprises face in harnessing the full potential of their phone systems, Shawn is dedicated to uncovering each client's unique needs, pain points, and successful aspects of their existing communication infrastructure. This extensive industry experience, coupled with his specializations in phone and messaging platforms, PBX and call centers, contact centers, and unified communication, allows him to design tailor-made solutions that address specific challenges and expedite businesses towards success.

Shawn's unwavering dedication to providing unmatched value and a superior customer experience demonstrates his commitment to surpassing client expectations. He leverages his extensive knowledge and technical expertise to not only meet but exceed the unique demands of each client. When seeking advice or solutions in the Unified Communications space, businesses can trust Shawn's judgment and rely on his proven track record of driving growth and delivering exceptional outcomes.