Insights | Blog (9)

Blog Category // Blog (9)

Posted by Shawn Boehme, Jul 26, 2023

Contact centers are often the primary point of contact between companies and their customers. However, managing a contact ...

Posted by Shawn Boehme, Jul 20, 2023

Up until recently, if you asked someone to describe a call center, it’s likely they’d describe blocks of cubicles, heads ...

Posted by Shawn Boehme, Dec 22, 2022

What is UCaaS?

Posted by Shawn Boehme, Dec 22, 2022

What is SIP Trunking?

Posted by Shawn Boehme, Nov 16, 2022

First, let’s talk about conference calling. Remember when we were kids and playing telephone with a tin can and a string? If ...

Posted by Shawn Boehme, Nov 16, 2022

I don’t think I’ll ever forget the time I went to the city and saw Jasper, the one-man band. He had a drum, cymbals, ...

Posted by Shawn Boehme, Nov 16, 2022

What is a virtual phone number?

Posted by Shawn Boehme, Nov 16, 2022

In 2017, Microsoft launched its collaboration tool, Teams. According to Computer World, “Microsoft Teams is a collaborative ...

Posted by Shawn Boehme, Oct 06, 2022

What is a Phone Switchboard? A switchboard is a centralized system used to connect the various components of a telephone ...

Posted by Shawn Boehme, Oct 05, 2022

IVR is a voice/call-processing option for improving call center functionality and integration. It enables callers to have ...