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Blog Category // ai contact center

Customer Engagement Benchmarks: How Leaders Achieve 78% CSAT

I have been in plenty of rooms where everyone agrees that customer engagement is currently the top priority. The slides look ...

Here’s How Outdated Call Center Solutions Are Costing You

A few years back, I worked with a retailer whose support team was overwhelmed. Calls were dropped. Agents were juggling five ...

How Contact Center AI Delivers Unmatched Customer Engagement

I’ve spent over 15 years working with businesses looking to improve how they connect with customers. I've seen how things ...