Insights | AI customer service

Blog Category // AI customer service

Posted by Shawn Boehme , Jul 01, 2026

"We have agent assist deployed on 80% of calls." That is not ROI — it is utilization dressed up as an outcome.

Posted by Shawn Boehme , Jul 01, 2026

A Number Worth Taking Apart $40,000 per day. That figure came out of a recent data session between PanTerra Networks and ...

Posted by Shawn Boehme , Jun 24, 2026

$500K in AI. Twelve Months Later, the Board Wants Numbers. A VP of CX approves a contact center AI investment. The vendor ...

Posted by Shawn Boehme , Jun 24, 2026

The two places mid-market teams lose the most time are inside meetings and inside customer conversations. Meetings run long, ...

Posted by Shawn Boehme , Feb 09, 2026

A $500K AI contact center investment should show measurable improvement in year one—faster resolution, fewer repeat calls, ...

Posted by Shawn Boehme , Dec 04, 2025

Picture this: Your sales team just closed a deal through your CRM, but the follow-up call routes through a completely ...

Posted by Shawn Boehme , Jun 24, 2025

AI answering services are everywhere now. But too often, they focus on features instead of what really matters: whether the ...

Posted by Shawn Boehme , Jun 03, 2025

Support teams face tighter budgets, higher expectations, and customers who want fast, human help on every channel. Piling on ...

Posted by Shawn Boehme , May 28, 2025

On a chilly Thursday night last spring, I got a message from a client just past midnight. He was placing an order online and ...

Posted by David Ryan , Feb 29, 2024

AI helps businesses respond faster, personalize interactions, and anticipate customer needs before they arise.