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Blog Category // AI customer service

Customer Engagement Doesn't Need More AI: It Needs Better AI

Posted by Shawn Boehme, Jun 03, 2025
Support teams face tighter budgets, higher expectations, and customers who want fast, human help on every channel. Piling on ...

Conversational AI: The New Standard for Customer Engagement

Posted by Shawn Boehme, May 28, 2025
On a chilly Thursday night last spring, I got a message from a client just past midnight. He was placing an order online and ...
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