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Posted by Shawn Boehme , Oct 29, 2025

In healthcare IT conversations across the industry, one requirement keeps resurfacing: Epic integration. A 400-person ...

Posted by Shawn Boehme , Oct 23, 2025

Last year, we met Mark Grossman, a small business owner who logged into six separate platforms every morning. Coffee in ...

Posted by Shawn Boehme , Aug 19, 2025

Poor customer experiences cost businesses billions annually, and fragmented communication channels remain one of the main ...

Posted by Shawn Boehme , Jun 03, 2025

Support teams face tighter budgets, higher expectations, and customers who want fast, human help on every channel. Piling on ...

Posted by Shawn Boehme , May 22, 2025

Not long ago, we worked with a nonprofit that doubled its staff in just six months, but its phone system couldn’t keep up. ...

Posted by David Ryan , Feb 29, 2024

AI helps businesses respond faster, personalize interactions, and anticipate customer needs before they arise.