How Will Your Business Communications Benefit from the Features Offered by CRM Integration?

Wouldn’t it be awesome to open your CRM and place a call to a client or a prospect? And, have all the notes recorded for that contact right at your fingertips? I know, right! What if you also had features like supervisory modes (silent listen, whisper and barge-in), real-time analytics so that you are completely aware of how your call center agents are performing, reports that can be used to track performance on length of call, skills-based routing so that the most appropriate person is answering the in-bound call and instant message so that no question is left hanging like a piece of rotten fruit? I know, you’re saying there’s no such feature-rich CRM integration solution that does all this, right? Well, you’d be wrong.
PanTerra Networks offers a call center solution that includes 99.999% reliability, HIPAA-compliant security, unified business analytics features with over 100 key performance indicators, supervisory modes (silent listen, whisper and barge in), and smart call routing. So, whether you’re looking for a call center software with CRM integration or a virtual phone system that incorporates all the features your business needs to provide superior customer service, PanTerra’s cloud-based unified communications solution is just what the doctor ordered. PanTerra is so convinced that you’ll be satisfied with our service that we even offer a 30-day risk free trial period so that you can see for yourself why thousands of users choose PanTerra for all their communications needs.
Watch a video today on PanTerra Streams Call Center and see for yourself.
