Blog Category // business communications

Customer Engagement Doesn't Need More AI: It Needs Better AI

Support teams face tighter budgets, higher expectations, and customers who want fast, human help on every channel. Piling on ...

Ditch the Desk: How VoIP Phones Work Wherever You Do

Not long ago, we worked with a nonprofit that doubled its staff in just six months, but its phone system couldn’t keep up. ...

Here’s How Outdated Call Center Solutions Are Costing You

A few years back, I worked with a retailer whose support team was overwhelmed. Calls were dropped. Agents were juggling five ...