Insights | business communications

Blog Category // business communications

Posted by Shawn Boehme, Aug 07, 2025

Many businesses struggle when the phone won’t stop ringing, leaving staff overwhelmed and customers waiting. The real ...

Posted by Shawn Boehme, Jul 03, 2025

Recently, a friend showed me her engagement dashboard, and wow, it had it all: click-through rates, sentiment analysis, ...

Posted by Shawn Boehme, Jun 03, 2025

Support teams face tighter budgets, higher expectations, and customers who want fast, human help on every channel. Piling on ...

Posted by Shawn Boehme, May 22, 2025

Not long ago, we worked with a nonprofit that doubled its staff in just six months, but its phone system couldn’t keep up. ...

Posted by Shawn Boehme, May 14, 2025

A few years back, I worked with a retailer whose support team was overwhelmed. Calls were dropped. Agents were juggling five ...

Posted by Shawn Boehme, Apr 14, 2025

A few months ago, a small law firm I worked with was losing clients—not because of bad service, but because their front desk ...