Insights | Blog

Posted by Shawn Boehme , Nov 21, 2025

Your business reputation lives everywhere: on Google reviews, social media comments, search results, customer forums, ...

Posted by Shawn Boehme , Nov 17, 2025

TL;DR: AI receptionists reduce missed calls, scale coverage 24/7, and free humans for high-value work — but only when ...

Posted by Shawn Boehme , Nov 11, 2025

Remember the last time your phone system went down? If you're like the 130-employee company we recently helped, that ...

Posted by Shawn Boehme , Nov 03, 2025

I recently met with a business owner who showed me his desktop. 7 communication apps were open: one for team chat, another ...

Posted by Shawn Boehme , Oct 29, 2025

In healthcare IT conversations across the industry, one requirement keeps resurfacing: Epic integration. A 400-person ...

Posted by Shawn Boehme , Oct 27, 2025

Data doesn't build relationships, people do.

Posted by Shawn Boehme , Oct 23, 2025

Last year, we met Mark Grossman, a small business owner who logged into six separate platforms every morning. Coffee in ...

Posted by Shawn Boehme , Oct 10, 2025

Small businesses that copy enterprise engagement playbooks often fade into obscurity. They sacrifice their greatest ...

Posted by Shawn Boehme , Sep 17, 2025

I’ve seen what happens when customer communication breaks down. On the surface, everything looks fine: multiple apps, a CRM, ...

Posted by Shawn Boehme , Aug 19, 2025

Poor customer experiences cost businesses billions annually, and fragmented communication channels remain one of the main ...

Posted by Shawn Boehme , Aug 07, 2025

Many businesses struggle when the phone won’t stop ringing, leaving staff overwhelmed and customers waiting. The real ...

Posted by Shawn Boehme , Jul 29, 2025

Many teams look fine on the surface, but below, the energy is gone. People show up, do the work, and disconnect. Traditional ...

Posted by Shawn Boehme , Jul 28, 2025

You check your dashboard: 85% email open rate, thousands of social followers. 4.2 CSAT score. You should be confident, but ...

Posted by Shawn Boehme , Jul 18, 2025

Imagine ensuring 24/7 availability, significantly reducing costs, and improving customer interactions—all without hiring ...

Posted by Shawn Boehme , Jul 17, 2025

Right now, your customers might be going through the motions. Collecting points. Redeeming rewards. Following your brand on ...

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