Avaya Drops Support for Small Businesses: Here’s What to Do

When Avaya announced it will no longer support businesses under 200 seats starting June 30, 2025, it sparked a scramble.

For companies that trusted Avaya for years to handle their communications and customer engagement, the sudden shift leaves them at a crossroads: migrate strategically or risk downtime, lost customers, and mounting costs.

If you’re an Avaya customer, here’s what you need to know, and why more businesses are turning to PanTerra to make the move without disruption.

• Why Avaya’s Shift Matters
• The Risks of Waiting to make the Move
• Why Businesses are moving to PanTerra + Five9
• How to Work Smarter with AI Powered Customer Engagement
• Plan Your Migration Today

Why the Change in Avaya Matters

Until now, Avaya provided solutions that fit businesses of all sizes. But by focusing exclusively on large enterprises moving forward, small and mid-sized businesses are being pushed to find alternatives, often under tight timelines.

Without proactive migration planning, businesses risk:

• Service interruptions during critical periods
  
  
• Cost spikes from last-minute moves or rushed contracts
  
  
• Lost customer trust due to communication breakdowns
  
  
• Data loss if migrations aren’t handled securely and strategically

And in a market where customer experience defines success, every missed call or delayed response can directly impact your bottom line.

Avaya and the Risks of Waiting

The shift in Avaya’s shift has already created gaps in service, higher operating costs, and growing vulnerability for businesses that delay action.

Those who wait risk being pushed into rushed migrations, unstable interim solutions, or costly vendor lock-ins they didn’t choose.

Worse, without a proactive plan, businesses face the possibility of losing access to critical call records, customer histories, and compliance archives.

There’s also the risk of suffering service outages during peak customer demand or facing premium rates for last-minute migrations and temporary patches on your substitute provider. Downtime is a direct hit to customer trust, operational momentum, and revenue.

The companies that move early will do more than simply avoid an inconvenience. I guarantee you they'll come out ahead and, most importantly, fully future-ready.

The clock is ticking.

A Seamless Migration Path with PanTerra and Five9

We believe that forced change shouldn’t mean forced downtime. That’s why we’ve partnered with Five9 to offer businesses a proven, zero-downtime migration path that replaces what Avaya provided and future-proofs your business.

With PanTerra and Five9, you’ll get:

• Seamless migration with guaranteed zero downtime
  
  
• Cost savings up to 40% compared to other providers like Genesys, NICE, and RingCentral
  
  
• AI-driven call routing to boost customer satisfaction and agent productivity
  
  
• Compliance peace of mind with HIPAA, PCI, and GDPR-ready solutions
  
  

Work Smarter with AI Powered Customer Engagement

We’ve already helped hundreds of businesses move off the Avaya phone system without losing data, disrupting CX, or overpaying for rushed upgrades.

When you move off Avaya with PanTerra, you upgrade your entire operation. Our expert-led migration process builds a blueprint around your timelines, infrastructure, and goals, ensuring that you stay in control from the first conversation to final deployment.

Every call record, customer history, and system configuration is preserved—guaranteed. No lost data. No rework. No guesswork. And from day one, you’ll gain access to smarter call routing, AI-powered customer engagement, and real-time insights designed to reduce wait times, optimize workflows, and elevate your customer experience.

Through seamless integration with Five9, your teams will move into a unified workspace where voice, messaging, video, and AI-driven service tools connect without friction.

Whether your workforce is hybrid, remote, or distributed across multiple locations, Streams.AI gives you full administrative control with a simplified portal that turns complexity into clarity.

✔️ Proven Migration Expertise: Guaranteed transition plans, custom-built for your environment.

✔️ Smarter Customer Engagement: Cut call wait times by up to 25% with AI-powered optimizations.

✔️ End-to-End Security: Protect customer data with enterprise-grade security standards.

And we back it up with the strongest promise in the market: If your migration isn’t seamless, you don’t pay for three months.

Don’t Get Left Behind: Secure Your Custom Migration Plan

Avaya's move signals a clear shift in the communication landscape. Staying ahead means choosing a partner who understands how to move fast, protect your business, and upgrade your customer engagement at the same time.

Spots for free migration audits are limited. Secure yours today and avoid disruption before the deadline approaches.

Get Your Free Migration Audit Now