Every day, businesses lose customers. Not because they failed to respond, but because they failed to stay connected. A question answered in chat doesn’t carry over to email. A service request on the phone gets lost by the time it reaches support. The conversation breaks. ...
On a chilly Thursday night last spring, I got a message from a client just past midnight. He was placing an order online and ...
Not long ago, we worked with a nonprofit that doubled its staff in just six months, but its phone system couldn’t keep up. ...
A few years back, I helped a small business owner drowning in customer complaints and missed support calls. Their tools were ...
A few years back, I worked with a retailer whose support team was overwhelmed. Calls were dropped. Agents were juggling five ...
We've personally witnessed the growing need for reliable, scalable virtual call center software that facilitates smooth ...
I once visited a startup where the receptionist greeted me, not in person, but from a tablet screen. She confirmed my ...
The customer didn’t complain. They never yelled, never asked to “speak with a manager.” They just disappeared. No goodbye. ...
When I first started consulting with small business owners, I met a bakery owner named Elisa. Her pastries were ...
On a foggy Tuesday morning last fall, a small retail manager I worked with told me she was losing her team, not to ...
.jpg?width=500&height=500&name=Are%20you%20Getting%20a%20Good%20Deal%20(1).jpg)