A Cloud Built for Large Enterprises

Artie Chang
Post by Artie Chang
October 24, 2016
A Cloud Built for Large Enterprises


Large enterprises are now starting to see the silver lining in "moving to the cloud" that mid-market enterprises have been experiencing for several years now. The challenge for large enterprises is finding enterprise-class cloud service providers that have the infrastructure, quality of service, reliability and features necessary to support a true enterprise-class customer. PanTerra's cloud was built from day one for the large enterprise, exploiting all the benefits of the cloud while fortifying the cloud with large enterprise features and infrastructure requirements.

Large enterprises have unique challenges when looking to move their IT services to the cloud. Administering a cloud service for hundreds or even thousands of users can be time consuming and complex, especially when they are located all over the world. Even billing can be a nightmare if the cloud service cannot adapt to an enterprise’s cost structure, which in many cases requires multiple roll-ups and multiple cost centers. Finally, cloud security is paramount to large enterprises looking for peace of mind when considering the move to the cloud. Let's take a look at how PanTerra's unified cloud service addresses these three key areas for large enterprises.

Enterprise Administration

Administration of a single cloud service can be daunting, but administrating multiple services from multiple vendor portals can be impossible. With PanTerra’s single administration portal and advanced enterprise features, PanTerra simplifies cloud administration, significantly reducing IT resource requirements.

PanTerra’s enterprise administration features include:

  • Single administration portal – PanTerra provides a single browser-based administration portal for managing all its cloud services: unified communications, collaborations, contact center, file sync & share and analytics services.
  • Multi-user select – Perform administrative actions to multiple users and groups by simply assigning the action to a single user. The system then automatically applies the action to all users/groups selected by the administrator. This saves tons of admin time!
  • Group contact management – Create and manage global groups that can be made visible to all users in the account. Creating once saves time and makes it easier to manage (modify once too). Groups are instantly available to all PanTerra cloud services.
  • Detailed ad hoc and scheduled reports – Fine-tune your enterprise through detailed reports that can be created in real-time or periodically run and delivered to you.
  • Multi-user/multi-level administrative control – Assign administrative role to any user(s) in the account with multiple privilege levels/roles. Create sub-account administrators that manage only a set of users and account features. Set up “virtual administrators” for users outside the account (such as a trusted IT consultant) to gain access to the administration portal.
  • Manage users, devices and account level features in same portal – manage all services, users, account level features (such as call queues and auto attendants) and devices (IP Phones, conference phones) all within the same portal.
  • Spreadsheet import/export – Create or modify/add to large accounts instantly with a single spreadsheet import. Export current configuration easily as well.

In my next post, I’ll cover the advantages PanTerra brings with its Enterprise Billing features.

Artie Chang
Post by Artie Chang
October 24, 2016
Arthur Chang is a distinguished leader with an extensive background spanning over two decades in the hi-tech industry. As the CEO of PanTerra, his visionary leadership and strategic insights have been pivotal to the company's trajectory.

Drawing on his experience as a serial entrepreneur in Silicon Valley, Arthur Chang has been an integral part of the success stories of numerous companies. His journey includes senior executive roles that have propelled growth and innovation. Before joining PanTerra Networks, Mr. Chang held the position of CEO at Cradle Technologies, where he led a multi-core multimedia DSP company to new heights. Prior to that, he held the CEO position at SoloPoint Communications, a prominent provider of telecommunications equipment to major industry players. During his tenure, Mr. Chang orchestrated the company's expansion, culminating in a successful IPO.

With a foundation that includes executive management roles in diverse technology sectors such as telecommunications, storage, server, and remote access markets, Mr. Chang brings a holistic understanding of the industry. His career began at Bell Laboratories in Naperville, IL, where he laid the groundwork for his remarkable journey. Throughout his professional journey, he has collaborated closely with Silicon Valley venture capitalists, contributing as a consultant and analyst.

Arthur Chang's expertise extends beyond leadership; he excels in areas such as talent acquisition, corporate strategy, and capital raising. With a B.S. degree in Electrical Engineering from Northwestern University, an M.S. degree in Computer Science and Electrical Engineering from the University of California, Berkeley, and an Executive MBA from the Stanford Graduate School of Business, Mr. Chang possesses a formidable educational foundation.

Mr. Chang's influence on corporate vision and product strategy is unparalleled, with a proven ability to guide businesses toward financial success. His prowess at fostering growth is complemented by his exceptional talent for recruiting top-tier executives and motivating them to excel. A seasoned entrepreneur well-versed in the startup ecosystem, Mr. Chang's acumen is complemented by his experience in working closely with boards and investors.