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Reducing Cost: 9 Proven Ways to Optimize Business Spending

One of the most impactful ways to enhance your business is to reduce the costs of operations. Reducing costs allows you to apply the savings to actions that enhance your core competencies and the pursuit of your business growth goals.

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12 Powerful Business Benefits of VoIP (Don't Miss This)

The benefits of VoIP over traditional phone systems are extensive. Virtually every business stands to greatly benefit by implementing this sophisticated communications technology. As such, we’ve compiled some of the most important advantages of VoIP into this clear, concise, and easy-to-consume list.

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8 Powerful Advantages of Cloud Computing

Cloud adoption has increased nearly 300% in the last year, with 57% of organizations now utilizing cloud computing, and that trend doesn’t seem to be slowing down. In fact, according to this recent Forbes article, “73% of companies are planning to move to a fully software-defined data center within 2 years.”

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PanTerra Awarded with the Frost & Sullivan 2017 New Product Innovation Award for Streams

PanTerra Streams Awarded Frost & Sullivan 2017 New Product Innovation AwardPanTerra’s Streams has been awarded the 2017 Frost and Sullivan Cloud Communications and Collaboration New Product Innovation Award. The award and accompanying report outlines the importance of a unified communications and collaboration experience for organizations and the complexities facing decision makers when moving to the cloud.

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7 Tips to Dramatically Improve Your Workplace Communication

7 powerful, easy to implement ideas that can dramatically improve workplace communication in your business.

workplace-communication-1.jpgIt’s no secret that workplace communication is the key to smooth operations, but in today’s technologically filled world, managers are finding it harder than ever to maintain open lines between themselves and staff, as well as between staff members. Working at different office locations around the country (or the world) and telecommuting can put a wrench in what should be an easy task.

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Cloud Security: How Safe Is the Cloud Anyway?

What Is the Cloud?

Before we get started, let’s make sure we’re all on the same page about what we mean when we say, “the cloud.” If you haven’t already read our guide—What Is the Cloud? —be sure not to miss it.

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How Will Your Business Communications Benefit from the Features Offered by CRM Integration?

crm-integration.jpgAre you looking to improve your call center productivity and response times? What features are your call center agents using or, in many cases, not using because they aren’t available with the call center solution they’re using? Perhaps what you’re looking for is a communications system that offers CRM integration. You know, integration like call pop right inside the application, or click-to-call directly from your browser window?

Wouldn’t it be awesome to open your CRM and place a call to a client or a prospect? And, have all the notes recorded for that contact right at your fingertips? I know, right! What if you also had features like supervisory modes (silent listen, whisper and barge-in), real-time analytics so that you are completely aware of how your call center agents are performing, reports that can be used to track performance on length of call, skills-based routing so that the most appropriate person is answering the in-bound call and instant message so that no question is left hanging like a piece of rotten fruit? I know, you’re saying there’s no such feature-rich CRM integration solution that does all this, right? Well, you’d be wrong.

PanTerra Networks offers a call center solution that includes 99.999% reliability, HIPAA-compliant security, unified business analytics features with over 100 key performance indicators, supervisory modes (silent listen, whisper and barge in), and smart call routing. So, whether you’re looking for a call center software with CRM integration or a virtual phone system that incorporates all the features your business needs to provide superior customer service, PanTerra’s cloud-based unified communications solution is just what the doctor ordered. PanTerra is so convinced that you’ll be satisfied with our service that we even offer a 30-day risk free trial period so that you can see for yourself why thousands of users choose PanTerra for all their communications needs.

Watch a video today on PanTerra Streams Call Center and see for yourself.
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What Is the Cloud? 5 Key Questions Answered

Now that Cloud Computing has been around for over a decade, many of us are wondering, “How did we get from there to here?” It’s been many years in the making, but cloud-based systems provide businesses with more security, higher levels of reliability and best of all, it gives businesses flexibility.

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Phone and Cloud Integration Add a Whole New Dimension of Flexibility

streams-pbx-cloud-collage-1.pngHow awesome is it that we live in an age where the communications devices of today work together in a seamless, all-encompassing fashion that, just 20 years ago seemed unfathomable! With desktop phone integration and, even better, cloud integration, we have so much more flexibility than ever imagined.

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A Cloud Call Center Solution Offers Your Business More Options

cloud-call-center.jpgAs you assemble your team to provide the best customer experience possible, the first thing you should be thinking about is the call center software you will implement for your team. Are there features that are ‘must haves’ that will make or break your ability to offer your customers the satisfaction that will make them want to remain customers? But, what about the other personnel you have on staff. Do they need all of the features that come with a call center software solution? So, what your business really needs is the flexibility a cloud call center offers coupled with the features required to provide an exemplary customer service experience for your customers.

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