What a Real AI Contact Center Investment Should Actually Deliver in Year One

Posted by Shawn Boehme , Jul 01, 2026

"We have agent assist deployed on 80% of calls." That is not ROI — it is utilization dressed up as an outcome.

Posted by Shawn Boehme , Jul 01, 2026

A Number Worth Taking Apart $40,000 per day. That figure came out of a recent data session between PanTerra Networks and ...

Posted by Shawn Boehme , Jun 30, 2026

If you're comparing PanTerra Networks and GoTo Connect, you're looking at two platforms that serve legitimately different ...

Posted by Shawn Boehme , Jun 28, 2026

Dialpad is a genuinely innovative platform. Its real time call transcription, DialpadGPT coaching, and AI-powered features ...

Posted by Shawn Boehme , Jun 24, 2026

$500K in AI. Twelve Months Later, the Board Wants Numbers. A VP of CX approves a contact center AI investment. The vendor ...

Posted by Shawn Boehme , Jun 24, 2026

The two places mid-market teams lose the most time are inside meetings and inside customer conversations. Meetings run long, ...

Posted by Shawn Boehme , Jun 22, 2026

This page is a curated reference for VoIP and UCaaS market data, robocall and spam statistics, STIR/SHAKEN adoption metrics, ...

Posted by Shawn Boehme , Jun 19, 2026

Ooma Office is one of the most common starting points for small businesses moving off landlines. The pricing is genuinely ...

Posted by Shawn Boehme , Jun 17, 2026

A cloud phone system that works well in an office will not automatically work well for a remote team. The distinction ...

Posted by Shawn Boehme , Jun 17, 2026

The Question Every VP of Ops Asks Before Switching When a VP of Operations is evaluating a Teams calling integration, the IT ...

Posted by Shawn Boehme , Jun 11, 2026

If your business phone number is showing as “Spam Likely,” “Scam Risk,” or “Potential Spam” on customer phones, every ...

Posted by Shawn Boehme , Jun 10, 2026

The Answer Rate Problem Is Getting Worse — and Most Teams Are Blaming the Wrong Thing Cold call connect rates have dropped ...

Posted by Shawn Boehme , Jun 02, 2026

Posted by Shawn Boehme , Jun 01, 2026

If you are comparing PanTerra vs Nextiva, you are probably not doing it because everything is going fine. Most IT leaders ...

Posted by Shawn Boehme , May 31, 2026

Most IT leaders do not search for 8x8 alternatives because everything is running smoothly. They search for a support delay, ...