I have been in plenty of rooms where everyone agrees that customer engagement is currently the top priority. The slides look polished, the language sounds convincing, and the goals feel ambitious. Then I try to reach the company as a customer and the cracks appear: Five ...
Poor customer experiences cost businesses billions annually, and fragmented communication channels remain one of the main ...
Many businesses struggle when the phone won’t stop ringing, leaving staff overwhelmed and customers waiting. The real ...
Many teams look fine on the surface, but below, the energy is gone. People show up, do the work, and disconnect. Traditional ...
You check your dashboard: 85% email open rate, thousands of social followers. 4.2 CSAT score. You should be confident, but ...
Imagine ensuring 24/7 availability, significantly reducing costs, and improving customer interactions—all without hiring ...
Right now, your customers might be going through the motions. Collecting points. Redeeming rewards. Following your brand on ...
Right before 4th of July last week, I spoke to a business owner who added 4 communication tools in the same year: chatbots, ...
Recently, a friend showed me her engagement dashboard, and wow, it had it all: click-through rates, sentiment analysis, ...
When Avaya announced it will no longer support businesses under 200 seats starting June 30, 2025, it sparked a scramble. For ...
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