Insights | customer loyalty

Blog Category // customer loyalty

Posted by Shawn Boehme , Oct 27, 2025

Data doesn't build relationships, people do.

Posted by Shawn Boehme , Sep 17, 2025

I’ve seen what happens when customer communication breaks down. On the surface, everything looks fine: multiple apps, a CRM, ...

Posted by Shawn Boehme , Jul 28, 2025

You check your dashboard: 85% email open rate, thousands of social followers. 4.2 CSAT score. You should be confident, but ...