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Blog Category // Customer Experience Strategy

Customer Engagement Analytics: Channels, KPIs and a proven framework

Posted by Shawn Boehme , Oct 27, 2025
Data doesn't build relationships, people do.

How Most Customer Engagement Solutions Fail—Try This Instead

Posted by Shawn Boehme , Jul 03, 2025
Recently, a friend showed me her engagement dashboard, and wow, it had it all: click-through rates, sentiment analysis, ...
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