Insights | customer engagement strategy

Blog Category // customer engagement strategy

Posted by Shawn Boehme, Apr 25, 2025

The customer didn’t complain. They never yelled, never asked to “speak with a manager.” They just disappeared. No goodbye. ...

Posted by Shawn Boehme, Apr 24, 2025

When I first started consulting with small business owners, I met a bakery owner named Elisa. Her pastries were ...