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Blog Category // AI in customer service
Customer Engagement Analytics: Channels, KPIs and a proven framework
Posted by
Shawn Boehme
,
Oct 27, 2025
Data doesn't build relationships, people do.
How Contact Center AI Transforms your Teams and Customers
Posted by
Shawn Boehme
,
Jun 17, 2025
Too often, companies implement AI to reduce costs, not improve experiences. But when AI is designed to support agents rather ...
How Digital Customer Engagement Doesn’t Drop the Thread
Posted by
Shawn Boehme
,
May 29, 2025
Every day, businesses lose customers. Not because they failed to respond, but because they failed to stay connected. A ...
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