Statewide Windows & Doors Streamlines Communication with PanTerra Networks

Statewide Windows & Doors, a company with over 25 years of experience in the construction industry doing window and door installation, faced severe challenges in finding a reliable and cost-effective communication solution. Frustrated with their previous provider, 8x8, they turned to PanTerra Networks to enhance their communication and collaboration capabilities. With PanTerra's advanced VOIP system, comprehensive reporting features, and exceptional support, Statewide Windows & Doors streamlined its operations, improved customer service, and cut down on its costs. Their positive experience has led them to highly recommend PanTerra Networks to other businesses seeking a reliable and affordable communication solution.

The Challenges Faced by Statewide Windows & Doors

Statewide Windows & Doors faced challenges that severely impacted their productivity and growth:

Inefficient Communication Channels: The company struggled with multiple, non-integrated communication channels, leading to significant confusion and reduced productivity. It was particularly problematic for a business operating from multiple locations and having a growing number of remote workers who found it challenging to stay aligned and informed.

Difficulty in Collaborating Remotely: As remote work became more prevalent, the company encountered substantial challenges in maintaining effective communication and collaboration. The lack of seamless remote collaboration tools caused frequent miscommunications, project delays, and a noticeable slowdown in overall productivity.

Inability to Quickly Respond to Customer Needs: With ineffective communication channels and a lack of real-time visibility into customer interactions, Statewide Windows & Doors found it challenging to respond promptly to customer inquiries and issues. This delay often resulted in customer dissatisfaction, and they incurred huge losses.

Lack of Integration Between Different Communication Tools: The use of various communication tools that were not integrated caused a lot of confusion and inefficiency. Employees wasted valuable time switching between different platforms, leading to missed messages and essential information slipping through the cracks, further decreasing productivity.

Costly and Complex On-Premise Hardware and Software Solutions: Maintaining on-premise hardware and software solutions was expensive and complex, posing a significant burden for small to medium-sized businesses like Statewide Windows & Doors. These legacy systems' high costs and technical challenges curbed their ability to invest in growth and innovation.

These issues created an urgent need for a comprehensive, integrated communication solution to streamline operations, enhance productivity, and improve customer satisfaction.

Implementing PanTerra Streams

Statewide Windows & Doors chose PanTerra Networks for a cloud-based unified communications and collaboration solution (UCaaS) to integrate their communication channels and enable easy collaboration among team members. PanTerra's cloud communication platform offered features like voice, text, chat, video calls, and file exchange, allowing team members to communicate and collaborate from anywhere. The solution enabled quick responses to customer needs and provided real-time visibility into customer interactions.

Use Cases of PanTerra Networks at Statewide Windows & Doors

After implementing the PanTerra platform, Statewide Windows & Doors has experienced significant improvements in communication and collaboration:

Integrated Communication Channels: By consolidating voice, text, chat, and file exchange into a single platform, PanTerra Streams has streamlined communication processes for Statewide Windows & Doors. Employees no longer waste time switching between disparate tools, leading to enhanced productivity and more efficient workflow management. Statewide Windows & Doors compared PanTerra Streams with alternatives such as 8x8 Contact Center and ultimately chose PanTerra Streams for its superior integration and support.

Enhanced Remote Collaboration: PanTerra Streams has enabled seamless communication and collaboration among remote team members, a crucial benefit during the pandemic. The platform's robust features have allowed team members to stay connected, share information in real-time, and work together effectively, regardless of their physical locations.

Faster Customer Response: With real-time visibility into customer interactions, PanTerra Streams has empowered Statewide Windows & Doors to respond more quickly to customer inquiries and issues. This enhanced responsiveness has significantly improved customer satisfaction, as clients receive timely and efficient service.

Improved Productivity: The ease of access to and sharing files through PanTerra Streams has reduced employees' time searching for information. This streamlined approach to file management has further boosted productivity, allowing team members to focus on more critical tasks and drive business growth.

Partnership with Five9 for CX and CCaaS Integration: PanTerra enhances customer experience management by partnering with Five9 for Contact Center solutions. This integration allows Statewide Windows & Doors to deliver comprehensive customer service solutions, ensuring efficient handling of customer interactions and inquiries across various channels. This strategic partnership underscores PanTerra's commitment to providing a robust, end-to-end communication and customer service platform.

These use cases demonstrate how PanTerra Streams has addressed the communication challenges faced by Statewide Windows & Doors and provided tangible benefits that have positively impacted their overall business operations.

Why Statewide Windows & Doors Chose PanTerra

Statewide Windows & Doors selected PanTerra for its unified communication platform, which effectively addresses their communication challenges. Compared with alternatives like 8x8, PanTerra stood out for its superior integration capabilities, ease of use, scalability, and robust customer support.

PanTerra's cloud-based solution required no complex installations, enabling a quick setup without dedicated IT staff. They appreciated PanTerra's commitment to extensive support and training, ensuring a smooth transition and ongoing satisfaction with their communication solution.

In the Customer's Words

"PanTerra has been a game-changer for our company. We made the switch from a more expensive and unreliable provider, and it was one of the best decisions we've ever made," said Samer Samaan, Marketing Director at Statewide Windows & Doors. Samer praised PanTerra for its robust features, timely setup, and exceptional support. He highlighted the platform's user-friendliness and flexibility for remote work.

Looking to optimize your communication and collaboration capabilities? Onboard PanTerra Networks as your communication partner to improve team productivity, collaboration, and communication today. 

Read the full case study here.