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PanTerra Networks Announces Partnership with Five9

Shawn Boehme
Post by Shawn Boehme
August 14, 2023
PanTerra Networks Announces Partnership with Five9

San Jose, CA, August 14, 2023 — PanTerra Networks, a top-rated provider of cloud communication services, is excited to announce its strategic partnership with Five9, the intelligent CX platform leader. This collaboration marks a significant step towards revolutionizing customer interactions by combining PanTerra's UCaaS capabilities with Five9's cutting-edge contact center solutions.

PanTerra Networks is renowned for its robust Unified Communications as a Service (UCaaS) platform, Streams, which integrates voice, video, messaging, and file sharing into a unified solution. With the new partnership, PanTerra customers will now have access to Five9's Contact Center as a Service (CCaaS) offerings, enabling seamless customer engagement and support. This integrated approach streamlines the procurement process, providing a single quote, contract, and invoice for both UCaaS and CCaaS services.

The Five9 intelligent CX platform provides a comprehensive suite of solutions for orchestrating fluid customer experiences. The cloud-native, multi-tenant, scalable, reliable, and secure customer interaction platform includes contact center; omnichannel engagement; Workforce Engagement Management; extensibility through more than 1,000 partners; and innovative, practical AI, automation and journey analytics that are embedded as part of the platform. Five9 brings the power of people, technology and partners to more than 2,500 organizations worldwide.

"We are thrilled to embark on this transformative journey with Five9," said Arthur Chang, President and CEO of PanTerra Networks. "Our combined strengths will empower organizations to deliver exceptional customer experiences, strengthen agent engagement, and drive tangible business outcomes."

"We are excited about our new partnership with PanTerra. Their expertise in the industry and dedication to quality aligns perfectly with our values and goals. With their support, Five9 can continue to deliver Joyful CX to our mutual customers." Jake Butterbaugh, SVP Partner Operations at Five9.

PanTerra Networks will be present at the Five9 CX Summit, taking place from Aug. 15-17 at the ARIA Resort & Casino in Las Vegas. This premier cloud contact center conference embodies the synergy of human expertise and cutting-edge technology.

Learn more about PanTerra Networks and our partnership with Five9 by visiting panterranetworks.com.

 

About PanTerra

PanTerra is a business-class Unified Cloud Service Provider, seamlessly delivering unified communications, distributed team collaboration, contact center, file sync & share and business analytics through Streams, its secure, all-in-one business cloud communications solution. By offering a fully customizable, unified UCaaS and CPaaS, HIPAA/HITECH secure, multi-service cloud solution, PanTerra can significantly reduce costs, simplify IT administration, increase security, and improve employee productivity, making Streams an ideal solution for today’s dynamically distributed workforce environments
 
PanTerra is headquartered in San Jose, CA. 
For more information, please visit www.panterranetworks.com or call us at +1 800.805.0558 or email us at info@panterranetworks.com.

 

Shawn Boehme
Post by Shawn Boehme
August 14, 2023
Shawn Boehme is a seasoned professional with a wealth of experience in the Unified Communications space. As the Director of Sales for PanTerra Networks since March 2015, Shawn has played a pivotal role in empowering businesses across the U.S. and Canada to maximize their productivity and streamline costs through advanced cloud communication solutions. His unwavering commitment to delivering top-notch service and driving business growth through effective communication strategies has earned him the reputation of an expert in the field.

With a deep understanding of the challenges enterprises face in harnessing the full potential of their phone systems, Shawn is dedicated to uncovering each client's unique needs, pain points, and successful aspects of their existing communication infrastructure. This extensive industry experience, coupled with his specializations in phone and messaging platforms, PBX and call centers, contact centers, and unified communication, allows him to design tailor-made solutions that address specific challenges and expedite businesses towards success.

Shawn's unwavering dedication to providing unmatched value and a superior customer experience demonstrates his commitment to surpassing client expectations. He leverages his extensive knowledge and technical expertise to not only meet but exceed the unique demands of each client. When seeking advice or solutions in the Unified Communications space, businesses can trust Shawn's judgment and rely on his proven track record of driving growth and delivering exceptional outcomes.

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