PanTerra Networks Announces Partnership with Five9

San Jose, CA, August 14, 2023 — PanTerra Networks, a top-rated provider of cloud communication services, is excited to announce its strategic partnership with Five9, the intelligent CX platform leader. This collaboration marks a significant step towards revolutionizing customer interactions by combining PanTerra's UCaaS capabilities with Five9's cutting-edge contact center solutions.

PanTerra Networks is renowned for its robust Unified Communications as a Service (UCaaS) platform, Streams, which integrates voice, video, messaging, and file sharing into a unified solution. With the new partnership, PanTerra customers will now have access to Five9's Contact Center as a Service (CCaaS) offerings, enabling seamless customer engagement and support. This integrated approach streamlines the procurement process, providing a single quote, contract, and invoice for both UCaaS and CCaaS services.

The Five9 intelligent CX platform provides a comprehensive suite of solutions for orchestrating fluid customer experiences. The cloud-native, multi-tenant, scalable, reliable, and secure customer interaction platform includes contact center; omnichannel engagement; Workforce Engagement Management; extensibility through more than 1,000 partners; and innovative, practical AI, automation and journey analytics that are embedded as part of the platform. Five9 brings the power of people, technology and partners to more than 2,500 organizations worldwide.

"We are thrilled to embark on this transformative journey with Five9," said Arthur Chang, President and CEO of PanTerra Networks. "Our combined strengths will empower organizations to deliver exceptional customer experiences, strengthen agent engagement, and drive tangible business outcomes."

"We are excited about our new partnership with PanTerra. Their expertise in the industry and dedication to quality aligns perfectly with our values and goals. With their support, Five9 can continue to deliver Joyful CX to our mutual customers." Jake Butterbaugh, SVP Partner Operations at Five9.

PanTerra Networks will be present at the Five9 CX Summit, taking place from Aug. 15-17 at the ARIA Resort & Casino in Las Vegas. This premier cloud contact center conference embodies the synergy of human expertise and cutting-edge technology.

Learn more about PanTerra Networks and our partnership with Five9 by visiting panterranetworks.com.

About PanTerra

PanTerra is a business-class Unified Cloud Service Provider, seamlessly delivering unified communications, distributed team collaboration, contact center, file sync & share and business analytics through Streams, its secure, all-in-one business cloud communications solution. By offering a fully customizable, unified UCaaS and CPaaS, HIPAA/HITECH secure, multi-service cloud solution, PanTerra can significantly reduce costs, simplify IT administration, increase security, and improve employee productivity, making Streams an ideal solution for today’s dynamically distributed workforce environments
 
PanTerra is headquartered in San Jose, CA. 
For more information, please visit www.panterranetworks.com or call us at +1 800.805.0558 or email us at info@panterranetworks.com.